Taylor Shaw
Wellington,CO
Summary
Dynamic Accounting Manager with a proven track record at Mountain Kids, excelling in client relations and staff training. Skilled in critical thinking and paperwork processing, fostering strong relationships and mentoring new hires for team success.
As customer service professional, Taylor brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Accounting Manager
Mountain Kids
05.2009 - Current
- Creating working relationships with customers in person, over email, and over the phone.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Collect payments for on time or past due accounts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Troubleshoot issues for our class management software for myself and other team members.
- Assisted customers in navigating company website and registering for classes, improving overall user experience.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Certificate of Hairstyling -
Hair Dynamics
Fort Collins, CO05.2017
High School Diploma -
Fort Collins High School
Fort Collins, CO05.2009
Skills
- Client relations
- Critical thinking
- Active listening
- Complaint handling
- Computer proficiency
- Paperwork processing
- Staff training
Timeline
Accounting Manager
Mountain Kids
05.2009 - Current
Certificate of Hairstyling -
Hair Dynamics
High School Diploma -
Fort Collins High School