Taylor Porter
Thornton
Summary
Results-driven shift leader with expertise in team leadership, conflict resolution, and customer service. Proven ability to train new staff and enhance customer satisfaction through effective communication.
Overview
2
2
years of professional experience
Work History
Shift Leader
Tropical Smoothie Cafe
Thornton, CO
09.2025 - Current
- Supervised daily operations to ensure smooth workflow and effective team collaboration.
- Trained new staff on food safety, customer service, and operational procedures.
- Coordinated shift schedules to optimize coverage and maintain efficient service levels.
- Monitored inventory levels and assisted in ordering supplies to reduce waste.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Assisted in maintaining cleanliness and organization of the café environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
Crew Member
Cold Stone
Thornton, CO
03.2025 - 09.2025
- Prepared and served a variety of ice cream creations to enhance customer satisfaction.
- Maintained cleanliness and organization in work area to ensure compliance with health standards.
- Collaborated with team members to efficiently manage high-volume service periods.
- Operated cash register, processing transactions accurately and ensuring balanced till at end of shifts.
- Assisted in training new crew members on operational procedures and customer service excellence.
- Adapted quickly to changing menu items, providing recommendations based on customer preferences.
- Engaged with customers to create positive experiences, encouraging repeat visits through exceptional service.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Cashier
Dollar Tree
Northglenn, CO
06.2024 - 01.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained organized checkout area, ensuring cleanliness and readiness for peak hours.
- Managed cash handling procedures, including balancing registers at shift end.
- Collaborated with team members to optimize store inventory display and product placement.
- Resolved customer complaints promptly, fostering a positive shopping environment through effective communication.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Riverdale Ridge High School
Thornton, COSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Strong verbal and written communication
- Training assistance
- Conflict resolution
- POS system operation
- Complaint resolution
- Policy enforcement
- Action planning
- Time management
- Task prioritization
- Critical thinking
- Relationship building
Timeline
Shift Leader
Tropical Smoothie Cafe
09.2025 - Current
Crew Member
Cold Stone
03.2025 - 09.2025
Cashier
Dollar Tree
06.2024 - 01.2025
High School Diploma -
Riverdale Ridge High School