Taylor Krajewski

• Provide excellent service in a high volume bar/ grill setting

• 8-10 table sections on weekends (1 of 2 servers on weekdays)

• Wine, liquor, and beer knowledge

• Experience with handling customer complaints and ensuring they have a great time

• Expo/ host training

• Pulled behind the bar on many occasions to assist bartender

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Oversaw and organized all substitute teachers each day.
• Assisted with all state testing for 9-12th grade (AP, CMAS, SAT, PSAT)
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

• Commercial, Key Accounts, Public Sector account knowledge and management.
• Handled requests via ticketing system to analyze pricing, review OD's, licensing, and systems for renewal.
• Worked alongside License Sales Reps, Management, Oracle Legal Team, and Auditing Departments to ensure customers remain in compliance.
• Audited 100's of contracts/ renewals each quarter.
• Oracle Legal Renewal Subject Matter Expert.
• Oracle Contract Base Management Subject Matter Expert.
• Familiar with Oracle Database and Systems.
• Worked with Excel, Powerpoint, Microsoft daily.
• Work with small to large customers each quarter to address any requests needed.
• Assist with managing all renewals.
• Creating and maintaining strong relationships with customers.
• Successfully close quarter with no more than a 1% past due rate.
• Schedule calls, Zooms, Teams Meetings with License Sales, Customers, and Management teams in order to align for customer and company behalf.

• Ensure guests have a memorable dining experience.
• Create schedules, inventory, and team meetings.
• Work with Sales Reps regarding food and drinks to be provided in the restaurant.
• Create cocktail recipes and execute the training to staff.
• Assist kitchen management with menu design.
• End of the night close out with cash drawer and receipts.
• 5+ years experience bartending/ serving.
• Responsible for creating company social media platforms from promotions and reviews.
• Created innovative training programs for new employees in order to ensure a smooth transition into their roles.

• Served high customer volumes during special events, nights, and weekends.
• Handled many tables, full bar tops, and assisted with 20+ employees.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Resolved guests complaints while maintaining positive customer environment.
• Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.