Taylor Krajewski
Colorado Springs,CO
Summary
I am a dedicated professional with a passion for providing excellent customer service and account management. I have worked in restaurants/ hospitality for many years and believe my past expertise and knowledge would be beneficial to any company/ team.
Overview
13
13
years of professional experience
Work History
Elementary/ High School Paraprofessional
Arickaree K-12
Anton, CO
08.2024 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Designed learning plans/ curriculum for students on an IEP whom I would have close contact with each day.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Helped make copies, coordinate assignments/ crafts, and do any administrative work that was necessary.
- Worked as a substitute teacher whenever the need would arise for all K-12 grades,
Account Manager/ Renewal Advisor
Oracle
Colorado Springs, CO
07.2018 - 05.2024
- Commercial, Key Accounts, Public Sector account knowledge and management
- Handled requests via ticketing system to analyze pricing, review OD's, licensing, and systems for renewal
- Worked alongside License Sales Reps, Management, Oracle Legal Team, and Auditing Departments to ensure customers remain in compliance
- Audited 100's of contracts/ renewals each quarter
- Oracle Legal Renewal Subject Matter Expert
- Oracle Contract Base Management Subject Matter Expert
- Familiar with Oracle Database and Systems
- Worked with Excel, Powerpoint, Microsoft daily
- Work with small to large customers each quarter to address any requests needed
- Assist with managing all renewals
- Creating and maintaining strong relationships with customers
- Successfully close quarter with no more than a 1% past due rate
- Schedule calls, Zooms, Teams Meetings with License Sales, Customers, and Management teams in order to align for customer and company behalf
Front Of House Manager
Iron Rail Tavern
Wheat Ridge, CO
04.2015 - 06.2018
- Ensure guests have a memorable dining experience
- Create schedules, inventory, and team meetings
- Work with Sales Reps regarding food and drinks to be provided in the restaurant
- Create cocktail recipes and execute the training to staff
- Assist kitchen management with menu design
- End of the night close out with cash drawer and receipts
- 5+ years experience bartending/ serving
- Responsible for creating company social media platforms from promotions and reviews
- Created innovative training programs for new employees in order to ensure a smooth transition into their roles
Bartender/ FOH Manager
Hoffbrau
Arvada, CO
09.2011 - 01.2015
- Served high customer volumes during special events, nights, and weekends.
- Handled many tables, full bar tops, and assisted with 20+ employees.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Resolved guests complaints while maintaining positive customer environment.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
Education
Bachelor of Science (B.S.) - Hospitality Management
Metropolitan State University of Denver
DenverSkills
- Account Management
- Strong Lead Development Skills
- Cost Reviewing
- Sales Reporting
- Behavior Management
- Effective Communication
- Strong multitasking
- Outgoing personality
- Cash register operation
- Alcohol awareness
- New hire training
- Drink preparation techniques
Contact
Colorado Springs, CO 80921
Education
Denver, CO
Timeline
Elementary/ High School Paraprofessional
Arickaree K-12
08.2024 - Current
Account Manager/ Renewal Advisor
Oracle
07.2018 - 05.2024
Front Of House Manager
Iron Rail Tavern
04.2015 - 06.2018
Bartender/ FOH Manager
Hoffbrau
09.2011 - 01.2015
Bachelor of Science (B.S.) - Hospitality Management
Metropolitan State University of Denver