Summary
Overview
Work History
Education
Skills
Contact
Education
Timeline
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Taylor Krajewski

Colorado Springs,CO

Summary

I am a dedicated professional with a passion for providing excellent customer service and account management. I have worked in restaurants/ hospitality for many years and believe my past expertise and knowledge would be beneficial to any company/ team.

Overview

13
13
years of professional experience

Work History

Elementary/ High School Paraprofessional

Arickaree K-12
08.2024 - Current
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Designed learning plans/ curriculum for students on an IEP whom I would have close contact with each day.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Helped make copies, coordinate assignments/ crafts, and do any administrative work that was necessary.
  • Worked as a substitute teacher whenever the need would arise for all K-12 grades,

Account Manager/ Renewal Advisor

Oracle
07.2018 - 05.2024
  • Commercial, Key Accounts, Public Sector account knowledge and management
  • Handled requests via ticketing system to analyze pricing, review OD's, licensing, and systems for renewal
  • Worked alongside License Sales Reps, Management, Oracle Legal Team, and Auditing Departments to ensure customers remain in compliance
  • Audited 100's of contracts/ renewals each quarter
  • Oracle Legal Renewal Subject Matter Expert
  • Oracle Contract Base Management Subject Matter Expert
  • Familiar with Oracle Database and Systems
  • Worked with Excel, Powerpoint, Microsoft daily
  • Work with small to large customers each quarter to address any requests needed
  • Assist with managing all renewals
  • Creating and maintaining strong relationships with customers
  • Successfully close quarter with no more than a 1% past due rate
  • Schedule calls, Zooms, Teams Meetings with License Sales, Customers, and Management teams in order to align for customer and company behalf

Front Of House Manager

Iron Rail Tavern
04.2015 - 06.2018
  • Ensure guests have a memorable dining experience
  • Create schedules, inventory, and team meetings
  • Work with Sales Reps regarding food and drinks to be provided in the restaurant
  • Create cocktail recipes and execute the training to staff
  • Assist kitchen management with menu design
  • End of the night close out with cash drawer and receipts
  • 5+ years experience bartending/ serving
  • Responsible for creating company social media platforms from promotions and reviews
  • Created innovative training programs for new employees in order to ensure a smooth transition into their roles

Bartender/ FOH Manager

Hoffbrau
09.2011 - 01.2015
  • Served high customer volumes during special events, nights, and weekends.
  • Handled many tables, full bar tops, and assisted with 20+ employees.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Resolved guests complaints while maintaining positive customer environment.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.

Education

Bachelor of Science (B.S.) - Hospitality Management

Metropolitan State University of Denver
Denver

Skills

  • Account Management
  • Strong Lead Development Skills
  • Cost Reviewing
  • Sales Reporting
  • Behavior Management
  • Effective Communication
  • Strong multitasking
  • Outgoing personality
  • Cash register operation
  • Alcohol awareness
  • New hire training
  • Drink preparation techniques

Contact

Colorado Springs, CO 80921

Education

Denver, CO

Timeline

Elementary/ High School Paraprofessional

Arickaree K-12
08.2024 - Current

Account Manager/ Renewal Advisor

Oracle
07.2018 - 05.2024

Front Of House Manager

Iron Rail Tavern
04.2015 - 06.2018

Bartender/ FOH Manager

Hoffbrau
09.2011 - 01.2015

Bachelor of Science (B.S.) - Hospitality Management

Metropolitan State University of Denver

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Taylor Krajewski