Taylor Hernandez
Centennial
Summary
I have participated in soccer my whole life. This dedication earned me a scholarship to play at Black Hills, where I was forced to balance good grades, performing at a high level, school, social life, getting out of my comfort zone, and being mentally tested. As a result, college soccer has taught me excellent time management and discipline. Additionally, in high school, I was given the opportunity to participate in Student Government, where I learned leadership skills. Drawing on my experience in both soccer and Student Government, I have been able to apply my skills to the jobs I have held. Because of these backgrounds, I am very skilled in customer service, conflict resolution, and time management. I have successfully enhanced guest experiences through effective team supervision and training and am ready to leverage my expertise to drive operational improvements.
Overview
5
5
years of professional experience
Work History
Manager on Duty
Green Bean Coffeehouse
Spearfish
01.2025 - Current
- Supervised daily operations and ensured efficient workflow in a busy coffeehouse environment.
- Trained and mentored new staff on service standards and operational procedures.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Collaborated with team members to maintain cleanliness and organization of workspace.
- Monitored staff performance and provided feedback to improve service quality.
- Implemented health and safety protocols to ensure compliance within the coffeehouse.
- Resolved customer complaints in a professional manner.
- Audited cash registers at the end of each shift for accuracy.
- Assigned tasks to employees and monitored progress of projects.
- Provided guidance and support to team members when needed.
- Interacted with customers regularly to ensure their needs were met.
- Worked in an extremely fast environment, making coffee and deli sandwiches.
- Prepared food for the day.
- Managed tips for the day.
Hostess
Bodega Steakhouse
Spearfish
01.2024 - 08.2025
- Greeted and seated guests promptly upon arrival.
- Provided menus and informed guests of daily specials.
- Coordinated with servers to ensure timely service delivery.
- Communicated guest preferences to enhance overall experience.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers in bussing tables when needed during busy periods.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- I opened and closed the till.
- Cashed-out customers.
Hostess/Table Busser
Applebee's Grill + Bar
Spearfish
12.2023 - 08.2024
- Greeted and seated guests in a friendly and timely manner.
- Provided menus and informed guests of daily specials promptly.
- Maintained cleanliness and organization of the host stand area.
- Communicated guest needs to restaurant staff effectively for smooth service.
- Trained new host staff on procedures and customer service standards.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Maintained a clean and organized dining area.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Barista
City Brew
Spearfish
06.2022 - 08.2024
- Prepared espresso-based drinks with precision and attention to customer preferences.
- Maintained cleanliness and organization of the coffee station and dining area.
- Operated cash register efficiently, processing transactions and handling payments.
- Collaborated with team members to ensure timely service during peak hours.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
Hostess
Killian
Spearfish
06.2023 - 01.2024
- Busting tables.
- Taking care of online orders.
- Taking payments.
- Helping servers run food.
- Greeted and seated guests promptly upon arrival.
- Assisted in maintaining the cleanliness of the dining area and entryway.
- Communicated guest preferences to enhance overall experience.
- Coordinated with servers to ensure timely service delivery.
- Managed reservation system to optimize table assignments.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Answered phones promptly to record and confirm reservations.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Making sure customers are comfortable, pleased with the service, and enjoying their food.
Shift Leader
Jamba Juice
Centennial
07.2020 - 01.2022
- Supervised daily operations to ensure smooth service and product quality.
- Trained new team members on procedures and customer service standards.
- Implemented health and safety protocols to promote a safe work environment.
- Engaged with customers to enhance their experience and resolve concerns.
- Collaborated with management to improve workflow and operational processes.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
Education
Bachelor - Business Administration
Black Hills State University
Spearfish, SD12-2025
High School Diploma -
Smoky Hill High School
Centennial, CO05-2021
Skills
- Customer service
- Team leadership
- Conflict resolution
- Employee training
- Time management
- Operational efficiency
Affiliations
Food Drive, South Dakota Food Drive - 2023 to 2024 every November
References
References available upon request.
Accomplishments
Honorable Mention Soccer, Smoky Hill High School - Centennial, CO (2017, 2018, 2021)
Timeline
Manager on Duty
Green Bean Coffeehouse
01.2025 - Current
Hostess
Bodega Steakhouse
01.2024 - 08.2025
Hostess/Table Busser
Applebee's Grill + Bar
12.2023 - 08.2024
Hostess
Killian
06.2023 - 01.2024
Barista
City Brew
06.2022 - 08.2024
Shift Leader
Jamba Juice
07.2020 - 01.2022
Bachelor - Business Administration
Black Hills State University
High School Diploma -
Smoky Hill High School