Taylor Gossage
Colorado Springs
Summary
I am a professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results. I am very determined to grow and learn within the medical field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Complete Emergency Care
08.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Helped my colleagues with emergent cases
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Referral Coordinator
Foot and Ankle Institute
12.2023 - 12.2025
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
Front Desk Receptionist
Audubon Surgery Center
11.2022 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members from office staff to our Physicians.
Education
Bachelor of Science - Medical Studies (Pre-Med)
Arizona State University
Tempe, AZ05-2026
Associate of Science - Psychology
Colby Community College
Colby, KS05-2023
Skills
- Customer service
- HIPAA compliance
- Multitasking and organization
- Medical terminology
- Strong empathy
- Problem-Solving
- Integrity Driven
- Dependable Team Member
- Friendly and outgoing
- Hard Working
- Open to learning new things
Certification
I currently have m BLS certification and finishing up my EMT course while working on my Pre-Med degree.
Timeline
Patient Access Representative
Complete Emergency Care
08.2024 - Current
Referral Coordinator
Foot and Ankle Institute
12.2023 - 12.2025
Front Desk Receptionist
Audubon Surgery Center
11.2022 - 11.2023
Bachelor of Science - Medical Studies (Pre-Med)
Arizona State University
Associate of Science - Psychology
Colby Community College
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