Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Goering

Colorado Springs

Summary

My mission is to serve and build up my community through passion and creativity. To see the unseen and to be dedicated to others around me. I am passionate about the kind of work I do and want to take pride in the ways I serve my community whether that be through a product or the relationships I build. I am craving areas of growth in my professional and personal life and excited to learn new skills.

Overview

7
7
years of professional experience

Work History

Manager

Dutch Bros
10.2021 - Current


  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Assistant Manager

Dutch Bros
10.2019 - 10.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Completed monthly inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Completed staff training programs, enhancing product knowledge and improving customer service skills.

Barista

Dutch Bros
04.2018 - 10.2019
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
  • Maintained and operated espresso machines, blenders and other equipment.
  • Controlled line with quick, efficient, and quality service.

Education

High School Diploma -

Cheyenne Mountain High School
Colorado Springs, CO
05-2017

Skills

  • Customer service
  • Verbal and written communication
  • Staff management through training and development
  • Goal setting
  • Conflict resolution
  • Relationship building
  • Time management

Timeline

Manager

Dutch Bros
10.2021 - Current

Assistant Manager

Dutch Bros
10.2019 - 10.2021

Barista

Dutch Bros
04.2018 - 10.2019

High School Diploma -

Cheyenne Mountain High School

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Taylor Goering