Taylor Gallegos
Wellington
Summary
Dynamic Laundry Operations Manager with a proven track record at The Laundry Basket, excelling in customer satisfaction and staff development. Skilled in operations management and clear communication, I effectively led onboarding and enhanced team performance, fostering strong client relationships and ensuring operational excellence in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Laundry Operations Manager
The Laundry Basket
02.2014 - Current
- Developed and implemented strategies to maximize customer satisfaction.
- Established positive and effective communication among staff and organization leadership and reducing miscommunications.
- Led onboarding training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Massage Therapist
Massage Heights
09.2019 - 03.2020
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Provided clear, concise instructions to clients to prepare for massage services.
- Performed sanitization tasks to keep massage environment clean and safe.
- Established and implemented massage protocols and procedures.
- Maintained accurate and up-to-date client records.
Cashier
Office Depot
12.2016 - 03.2017
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
Education
Therapeutic Massage Certificate - Massage Therapy
IBMC
Fort Collins, CO07-2019
Skills
- Management
- Operations management
- Onboarding and orientation
- High-pressure environments
- Troubleshooting and problem solving
- Customer service
- Staff development
- Client relationships
- Cash handling expertise
- Attention to detail
- Clear communication
Timeline
Massage Therapist
Massage Heights
09.2019 - 03.2020
Cashier
Office Depot
12.2016 - 03.2017
Laundry Operations Manager
The Laundry Basket
02.2014 - Current
Therapeutic Massage Certificate - Massage Therapy
IBMC