Taylor Cosby
Fort Collins
Summary
✓ Developed strong interpersonal communication skills through daily interactions with customers.
✓ Handled a high volume of customer inquiries and complaints via phone, email, and chat.
✓ Demonstrated patience and empathy while addressing customer concerns and providing tailored solutions.
✓ Adapted to various customer personalities and situations, maintaining professionalism in all interactions.
✓Developed and maintained comprehensive knowledge of products and services to provide accurate information.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Amazon Shopper
Amazon
06.2020 - 08.2020
- Delivered unparallel service to customers in surrounding areas
- Interacted with Store Associates to locate specific items requested by customers
- Developed rapport with new and existing customers
- Maintained courtesy and professionalism upon delivery
- Notified customers of unavailable items or products that appear damaged
- Resolved any issues or complaints with customer orders.
Package Handler/Sorter
Lasership
08.2019 - 10.2019
- Sorted and placed items in boxes for customers
- Ensured proper handling of deliveries
- Provided pricing options for customers who sought to save
- Overhauled system to meet delivery deadlines
- Managed transactions using debit, credit, and cash.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
Cashier
Wilson's Soul Food
08.2018 - 10.2018
- Processed transactions using debit, credit, or cash
- Greeted guests and promoted manager's specials
- Maintained a tidy and appealing environment.
Customer Service Representative
T-Mobile
07.2017 - 10.2018
- Provided product information on new items
- Promoted items to influence customer purchasing
- Implementing tactics to avert account cancellations by 10%
- Provided technical support for customers experiencing issues with current items.
Cashier/Stock
Harris Teeter
09.2017 - 12.2017
- Organized and stocked shelves and inventory cabinets
- Handled money and credit transactions
- Placed new prices on weekly specials
- Assisted with the location of certain items.
Cashier/Cook/Server
Domino's
03.2017 - 06.2017
- Provided ongoing support for new hires
- Communicated with delivery personnel in a courteous manner
- Assured customers of food safety measures and sanitary conditions
- Adhered to the safety and business protocol.
Customer Service Representative
DialAmerica
06.2015 - 10.2016
- Handled 50+ phone calls daily, meeting the needs of customers
- Acquired new partnerships and clientele
- Demonstrated professionalism when handling client affairs.
Education
High school diploma -
Frederick Douglass High School
Upper Marlboro, MD05.2014
Skills
- Management and
- TCP/IP/LAN
- Prompt & efficient
- Customer Service
- Typing
- Help Desk
- Microsoft
- Adapt to any environment
- PowerPoint & Excel
- Cashiering
- Leadership skills
- Desktop support
- Food Service & Prep
- Technical Support
- Analytical
- Communications
- Organizational Skills
- Network support
- Data analytics
- Data analysis skills
- Strong Work Ethic
- Supply Chain Understanding
Certification
Google Analytics Certification
Timeline
Amazon Shopper
Amazon
06.2020 - 08.2020
Package Handler/Sorter
Lasership
08.2019 - 10.2019
Cashier
Wilson's Soul Food
08.2018 - 10.2018
Cashier/Stock
Harris Teeter
09.2017 - 12.2017
Customer Service Representative
T-Mobile
07.2017 - 10.2018
Cashier/Cook/Server
Domino's
03.2017 - 06.2017
Customer Service Representative
DialAmerica
06.2015 - 10.2016
High school diploma -
Frederick Douglass High School
Similar Profiles
Lieszel WolfgrammLieszel Wolfgramm
Fulfillment Center Associate at AmazonFulfillment Center Associate at Amazon
Ethan AlcornEthan Alcorn
Transportation Manager II at AmazonTransportation Manager II at Amazon
Morena ArandaMorena Aranda
Learning at AmazonLearning at Amazon