Tawanna Powell
Aurora
Summary
I want to bring great customer service skills and call center skills. I love helping people and also learning new skills. I also have management background and a little medical that I also bring to the table.
Overview
4
4
years of post-secondary education
25
25
years of professional experience
Work History
Court Clerk
Aurora municipal court
Aurora
05.2025 - Current
- Managed scheduling for court hearings, ensuring timely communication with relevant case files and maintaining courtroom order.
- Processed and filed court documents for efficient retrieval in Aurora municipal court.
- Acted as court cashier, processing payments for fines, bonds, bail, and other court fees while recording payment details and tracking missed deadlines.
- Responded to public inquiries regarding case status and court procedures.
- Welcomed visitors to the courthouse and provided assistance.
UA Agent
Tyco & Johnson Control
Aurora
09.2007 - Current
- Engaged with customers in a call center environment to deliver timely assistance.
- Provided customer service support by assisting clients with inquiries and resolving issues.
- Conducted inspections of invoices for accuracy and compliance.
- Communicated with sales manager to align on customer needs and service delivery
- Managed contracts by reviewing terms and ensuring compliance with company policies.
- Dispatched emergency responses for fires to ensure timely assistance
- Maintained and serviced burglar alarm systems to ensure functionality.
Hostess
Red Lobster
Aurora
09.2006 - 10.2006
- Facilitated customer satisfaction through attentive communication and engagement
- Collected and processed customer orders to streamline service delivery
- Rolled silverware and prepared dining utensils for efficient table settings
Teller
US Bank
Aurora
09.2005 - 10.2006
- Customer service
- Executed cash withdrawal transactions efficiently, ensuring customer satisfaction
- Handled cash deposit transactions accurately, maintaining financial integrity
- Cash handling
- Executed debit transactions
- Processed credit transactions
- Oversaw customer safe deposit box operations, providing secure access and support to clients
Manager
McDonald's
Aurora
10.2001 - 05.2005
- Led daily operations of team to ensure smooth workflow
- Conducted training sessions for new hires
- Conducted interviews for prospective candidates
- Developed weekly schedules to optimize staffing
- Managed inventory levels to prevent shortages
- Oversaw cash flow management to maintain accurate register balances to ensure register balance
- Managed store operations to enhance customer satisfaction
- Provided customer service to enhance experience
- Coordinated order processing for timely delivery of products
Education
Certification - Phlebotomy
National phlebotomy school of Colorado
Certification - Medical billing and coding
Parks college
Associate degree - Medical science massage therapist
Cambridge College
Diploma -
Hall High School
Litttlerock, AR 07.1995 - 05.1999
Skills
- Court procedures
- Case management
- Document management
- Document processing
- Filing systems
- File organization
- Case scheduling
- Payment processing
Timeline
Court Clerk
Aurora municipal court
05.2025 - Current
UA Agent
Tyco & Johnson Control
09.2007 - Current
Hostess
Red Lobster
09.2006 - 10.2006
Teller
US Bank
09.2005 - 10.2006
Manager
McDonald's
10.2001 - 05.2005
Diploma -
Hall High School
07.1995 - 05.1999
Certification - Phlebotomy
National phlebotomy school of Colorado
Certification - Medical billing and coding
Parks college
Associate degree - Medical science massage therapist
Cambridge College