Tatyana Mezentseva
Loveland
Summary
Extensive experience in managing multimillion-dollar contracts and ensuring compliance with government regulations. Proven track record in enhancing customer satisfaction through strategic relationship management, overseeing over sixty direct-billed agency relationships. Strong analytical and problem-solving capabilities foster positive stakeholder interactions and drive revenue growth.
Overview
18
18
years of professional experience
Work History
ASSOCIATE ACCESSIBILITY RELATIONSHIP MANAGER
T-Mobile
04.2016 - 01.2026
- Program-managed T-Mobile's (formerly Sprint) 10 year, multimillion dollar contract with the Federal Government for accessibility services for its deaf, hard of hearing, speech-disabled, and deafblind employees.
- Ensured contract compliance, including stringent Federal Government security requirements.
- Maintained over sixty direct-billed federal agency relationships.
- Provided outreach/marketing of products and services.
- Worked with cross functional teams and multiple vendors to ensure requirements are met.
- Managed multiple annual budgets.
ADMINISTRATIVE ASSISTANT & PROJECT COORDINATOR
Sprint (now T-Mobile)
02.2013 - 04.2016
- Supported Relationship Managers with federal and state contracts.
- To help meet contractual obligations, provided support with billing, customer inquiries, outreach efforts, sales, and national sponsorship efforts.
- Performed as the subject matter expert of internal systems and annual projects and provided training to incoming support staff and team members.
STUDENT FINANCE SPECIALIST II
ALTA Colleges, Inc.
12.2007 - 01.2013
- Managed accounts of five national campuses with nearly 1,000 students.
- Determined and awarded financial aid eligibility in accordance to federal, state and institutional regulations.
- Ensured students completed the Financial Aid process and input Financial Aid information into multiple database platforms.
- Performed audits and quality assurance of graduate students' files.
- Developed training manuals and assisted in training and auditing colleagues' work.
Education
Aims Community College
University Charter Schools
Skills
- Leadership
- Customer Relationship
- Customer Service
- Program Management
- Account Management
- Project Management
- Vendor Management
- Budgeting
- Billing
- Communications
- Compliance
- Training
- Accessibility
- Federal Government
- Telecommunications
- Administrative
- Event Planning
- Community Outreach
- Microsoft Office
- Various softwares & platforms
- Russian, written & spoken
- American Sign Language (ASL)
References
- Craig Bikowski | IT Specialist | 202.870.6644 | craig.bikowski@gsa.gov
- Jacque Lee | Director | 801.860.1149 | jacqueline.lee@t-mobile.com
- Zach Roberts | Business Analyst | 720.301.9790 | zroberts@indenver.net
- Dalia Soltero | Friend | 720.837.5448 | daliasoltero0281@gmail.com
Languages
- American Sign Language
- Russian
- English
Timeline
ASSOCIATE ACCESSIBILITY RELATIONSHIP MANAGER
T-Mobile
04.2016 - 01.2026
ADMINISTRATIVE ASSISTANT & PROJECT COORDINATOR
Sprint (now T-Mobile)
02.2013 - 04.2016
STUDENT FINANCE SPECIALIST II
ALTA Colleges, Inc.
12.2007 - 01.2013
Aims Community College
University Charter Schools