Tatyana Nett
Fort Collins
Summary
Results-driven assistant manager with a strong background in operations management and staff development. Skilled in fostering team performance and delivering exceptional customer service, contributing to increased client satisfaction and sales growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift lead/Assistant Manager
Panda Express
Loveland
02.2026 - Current
- Supervised daily operations to ensure efficient service and food quality.
- Collaborated with management on promotional activities and menu changes.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Assistant Program Manager
The Ties Program
Fort Collins
05.2025 - Current
- Handled client inquiries promptly, providing excellent customer service support.
- Provided customers with brochures and publications containing local customs, points of interest or foreign country regulations.
- Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
Childcare Provider
Self employed
Various Locations
08.2018 - Current
- Provided attentive care and supervision for children in a safe environment.
- Communicated effectively with parents about children's progress and needs.
- Ensured cleanliness and safety of childcare space through regular organization.
Service Specialist/Crew Trainer
Raising Cane's
Fort Collins
08.2023 - 02.2026
- Provided excellent customer service in a fast-paced restaurant environment.
- Assisted in training new team members on service protocols.
- Handled customer inquiries and resolved issues promptly and effectively.
Sports Coach
Skyhawks Sports Academy
Fort Collins
04.2023 - 08.2023
- Designed engaging sports programs for children aged four to twelve.
- Communicated with parents regarding athlete progress and program details.
Employee
Totally 80's Pizza
Fort Collins
06.2022 - 05.2023
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered meals efficiently while ensuring order accuracy and presentation.
Education
Bachelor of Arts - Hospitality And Tourism Management
Colorado State University
Fort Collins, CO05-2027
Skills
- Customer service
- Operations management
- Staff training and development
- Sales and upselling
- Client relations
Languages
Chinese (Mandarin)
Limited
Russian
Limited
Certification
- ServSafe Food safety manager
- First Aid and CPR
Timeline
Shift lead/Assistant Manager
Panda Express
02.2026 - Current
Assistant Program Manager
The Ties Program
05.2025 - Current
Service Specialist/Crew Trainer
Raising Cane's
08.2023 - 02.2026
Sports Coach
Skyhawks Sports Academy
04.2023 - 08.2023
Employee
Totally 80's Pizza
06.2022 - 05.2023
Childcare Provider
Self employed
08.2018 - Current
Bachelor of Arts - Hospitality And Tourism Management
Colorado State University