Tatiana Romero
Professional in Finance and International Business
Cartagena
Summary
With over 2 years of experience in customer service and financial auditing, I excel in billing accuracy, data analysis, and client communication. My background in diverse industries has sharpened my ability to communicate effectively and ensure a seamless customer experience. Seeking to leverage my skills to drive efficiency in my next role.
Overview
6
6
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Operations Supervisor
Interactive Contact Center
11.2025 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Video Remote Medical Interpreter
Interactive Contact Center
07.2024 - 11.2025
- Provide professional interpretation services to facilitate effective communication between healthcare providers and patients with limited English proficiency.
- Ensure accurate, confidential, and culturally sensitive interpretation during medical consultations, diagnoses, treatment explanations, and discharge instructions.
- Support compliance with federal language access laws (Title VI) and uphold HIPAA standards for patient privacy.
- Contribute to improved patient outcomes by minimizing language barriers and enhancing understanding of medical procedures and care plans
Billing Auditor
Lean Staffing Solutions
03.2022 - 05.2024
- Reviewed carrier-submitted documentation to ensure accuracy and completeness for proper customer billing.
- Utilized customer-specific portals to verify quoted charges against system records and identify discrepancies.
- Edited and uploaded invoices to designated platforms, ensuring timely and accurate submission.
- Maintained regular communication with brokers and customer service representatives to prevent delays in the payment cycle.
- Applied spreadsheet tools to compile, validate, and analyze financial and billing data for reporting and auditing purposes.
Hostess
Cartagena Rentals Co
12.2019 - 02.2020
- Specialist in customer service and managing website reservations.
- Receive tourists and ensure their time in the hotel was a great experience.
Education
Finance And International Business -
Technological University Of Bolivar
Cartagena, Bolivar, Colombia11.2021
Skills
Data Entry
Invoicing
Consecutive Interpretation
Logistics Management
Microsoft Excel
Microsoft Office
Staff supervision
Compliance management
Certification
120-Hour Core Diploma in Digital Marketing, EAFIT University, 2025-03-01, 2025-05-01
Timeline
Operations Supervisor
Interactive Contact Center
11.2025 - Current
Video Remote Medical Interpreter
Interactive Contact Center
07.2024 - 11.2025
Billing Auditor
Lean Staffing Solutions
03.2022 - 05.2024
Hostess
Cartagena Rentals Co
12.2019 - 02.2020
Finance And International Business -
Technological University Of Bolivar