Tashia Dohren
Denver
Summary
Results-oriented Operations Manager with proven expertise in workflow optimization and team performance enhancement. Led initiatives that improved productivity, developed effective training programs, and ensured consistent project execution. Skilled in cross-team collaboration, project management, and P&L oversight.
Overview
9
9
years of professional experience
Work History
Creative Operations Manager
Right Cream
Denver
02.2022 - Current
- Lead creative execution across branding, packaging, content, and seasonal product development.
- Manage production timelines from brainstorming to final creative deliverables across print, digital, and social.
- Strengthened creative workflows, resulting in a 33% increase in team productivity.
- Analyze market and competitor trends to guide brand refreshes and product innovation.
- Oversaw daily operations including hiring, scheduling, customer experience, and financial organization.
- Managed daily operations to ensure smooth workflow and efficiency.
- Implemented process improvements to enhance operational effectiveness and reduce waste.
- Supervised daily employee workflow to maximize productivity.
- Coordinated employee schedules and training sessions to enhance productivity.
- Supervised staff training programs to develop skills and maintain safety standards.
- Developed standard operating procedures to maintain quality control across operations.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Developed seasonal menus, sourced high-quality ingredients, and maintained supplier partnerships.
Operations Manager
Pasta Jay's
Moab
02.2022 - 08.2024
- Managed P&L for the region, implementing strategies to maximize revenue and control costs.
- Directed operations across multiple locations, enhancing operational consistency and brand visibility.
- Recruited, trained, and developed management teams, ensuring effective employee evaluations and performance feedback.
- Conducted regular audits of operational processes to identify areas for improvement and compliance.
- Created detailed company-wide processes, training materials, and operational documents.
- Led menu development, merchandise initiatives, and brand-aligned marketing efforts.
- Managed social media, newsletters, and digital communication strategies to strengthen customer engagement.
- Provided executive support: email management, travel coordination, scheduling, and project oversight.
Operations & Bar Manager
Josie Wyatt's Grille
Moab
05.2023 - 05.2024
- Revitalized bar and banquet operations in vacant management role, enhancing service quality and guest experience.
- Managed staffing, training, scheduling, P&Ls;, inventory, and ordering.
- Designed SOPs, opening/closing procedures, and par sheets to streamline operations.
- Coordinated events, BEOs, and client relationships, driving engagement and satisfaction.
- Developed seasonal cocktail and mocktail menus aligned with brand identity.
- Expanded brand presence through strategic social media content planning and performance analysis.
General Manager / Production Manager
Sweet Cow Ice Cream
04.2017 - 02.2022
- Led production operations to align with product demands, ensuring availability across multiple stores.
- Increased profitability by optimizing operations and elevating guest experience.
- Co-developed management training programs that enhanced leadership skills across all store locations.
- Conducted hiring, training, and ongoing development for all levels of staff.
- Provided ongoing leadership and mentorship to general managers.
- Cultivated a positive, creative, high-energy workplace culture.
- Created community engagement programs that increased brand visibility and fostered local relationships.
Education
Attended -
Wayne State College
Wayne, NE01-2014
Graduated -
Norfolk Senior High School
Norfolk, NE01-2011
Skills
- Project management
- Process improvement
- Quality control
- Customer relationship management
- Staff development
- Employee training
- Team leadership
- P&L management
- Attention to detail
- Effective communication
- Teamwork and collaboration
- First Aid/CPR
Core Capabilities
- Creative Support & Coordination: content execution, asset organization, brand consistency
- Project & Workflow Management: timelines, SOPs, cross-team communication, process documentation
- Production Support: print/digital/social deliverables, vendor coordination, event support
- Operations Leadership: scheduling, staffing, P&L basics, training, inventory management
- Digital + Administrative Strengths: Google Workspace, MS Office, newsletters, POS systems
- Creative Tools: Adobe Suite basics, Canva, and other supportive creative software
Timeline
Operations & Bar Manager
Josie Wyatt's Grille
05.2023 - 05.2024
Creative Operations Manager
Right Cream
02.2022 - Current
Operations Manager
Pasta Jay's
02.2022 - 08.2024
General Manager / Production Manager
Sweet Cow Ice Cream
04.2017 - 02.2022
Attended -
Wayne State College
Graduated -
Norfolk Senior High School