Tasha Quiroz
Colorado Springs
Summary
Amicable Phone Operator with commitment to excellence and more than Number years of experience. Effective individual with pleasant voice promoting extensive knowledge of Area of expertise. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Overview
7
7
years of professional experience
Work History
Phone Operator/ Appointment Scheduler
Your Tax Lady
Colorado Springs, CO
01.2023 - Current
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
Supervisor
Motel 6 Hotel
Colorado Springs, CO
12.2021 - 03.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Lead Sales Associate
711 Gas Station
Centennial, CO
10.2018 - 07.2020
- Greeted customers and provided product advice to increase sales.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Handled cash register operations and customer transactions to process payments.
- Trained new sales associates to ensure consistent performance across the team.
Education
GED - General Studies
Chafee College
Rialto, CA12.2006
Skills
- Data Entry
- Telephone Etiquette
- Empathy and patience
- Appointment Scheduling
- Administrative tasks
- Office Administration
- Information assistance
- Excellent Phone Demeanor
- Clear Communication
Timeline
Phone Operator/ Appointment Scheduler
Your Tax Lady
01.2023 - Current
Supervisor
Motel 6 Hotel
12.2021 - 03.2023
Lead Sales Associate
711 Gas Station
10.2018 - 07.2020
GED - General Studies
Chafee College