Tarki Wilson
Denver
Summary
Skilled Technologist and Product Specialist with a broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of software coding, database management, and data mapping with an emphasis in Business Information Systems.
Overview
6
6
years of professional experience
Work History
Completions Engineer Tech II
Occidental Petroleum
07.2023 - Current
- Assisted completions engineers in planning and executing well completions operations.
- Utilized SAP S4 Hana for managing and tracking completion projects and inventory.
- Monitored and analyzed completion metrics to ensure optimal performance.
- Coordinated with field personnel to ensure smooth operations during completion phases.
- Managed vendor relations and procurement processes for completion equipment and materials.
- Prepared detailed reports and documentation for completion activities.
- Provided technical support and troubleshooting for completion operations.
- Ensured compliance with safety and environmental regulations during completion processes.
- Assisted in the development and implementation of completion strategies to enhance well productivity.
- Utilized data analysis tools and techniques to optimize completion designs and operations.
SAP Implementation Analyst
Occidental Petroleum
08.2022 - 07.2023
- Analyze large quantities of data with Microsoft Access.
- Transport data into Microsoft Excel and upload to SAP.
- Utilize multiple T-Codes in SAP to execute different functions.
- Increase Purchase Requisitions limits/values for vendors.
- Communicate effectively with vendors about invoicing issues.
- Work closely with Supply Chain to workout contract issues.
- Responsible for insuring vendors can process invoices.
- Knowledge of the Construction, Drilling and Completion phases of the petroleum industry.
- Delete Purchase Requisitions for Supply Chain that are not useful.
- Ensuring the PO close process is accurate for our team and that we are not closing POs that are still useful.
- Communicate with different business units to resolve issues.
- Running reports to help the business unit get invoices approved; SES Report
- Create Purchase Requisitions for Construction, Drilling and Completions phases that will flip into Purchase Orders
- Collaborate with Finance to ensure AFE budgets not being overspent and provide information when new PSS or WBS Elements need to be created
- Communicate closely with the Rig personnel to ensure proper procedures are being followed for invoice approval
- Guiding vendors on the NPO process that will ensure payment
- Vendor communication when unplanned line items have occurred and how long it takes to approve unplanned spend
- Collaborate with colleagues on various levels to complete OLA issues, vendor issues, or invoicing issues.
Product Operations Specialist
Telnyx
05.2020 - 06.2022
- Work in conjunction with carriers and vendors to escalate issues where needed.
- Responsible for number porting and operations.
- Maintain elite attention to detail and open communication internally and externally.
- Subject Matter Expert, working cross-functionally with Product Engineers and the Growth teams to ensure that internal and external products are improved and scaled in line with growth.
- Develop and manage personnel analytics and reporting to present insights regularly.
- Analyze data with advanced Microsoft Excel using SQL Server to run Queries.
- Use Entity Relationship Diagram (ERD) to see relationships.
- Manage products across different aspects of the operation.
Customer Service Representative-Tier 3
Vertafore
04.2019 - 05.2020
- Solve complex cases for customers via computer sharing.
- Escalate extreme cases.
- Work with customers to ensure basic troubleshooting is done regularly.
- Collaborate closely with IT to showcase common issues the team faces while troubleshooting.
- Utilizing Salesforce to input information and seek information.
- Collaborate with Sales/Marketing to drive sales based on customers needs from the product.
- Using Salesforce to find information and document each case worked on.
- Technical Support for team members who need help on cases.
- Analyzing Salesforce reports to ensure information is correct and up to date and used effectively.
Education
B.S - Business Information Systems
University Of Arkansas At Little Rock
Little Rock, AR05.2018
Minor - Mass Communications
University Of Arkansas, Fayetteville
Fayetteville, AR01.2016
Skills
- Business development
- SAP Production Systems-S4HANA
- C# -Object Oriented Programming
- SQL Server
- Salesforce
- MS Office Suite
- Project organization
- SaaS Knowledge
- Data Analysis
- Technical Support
- Operations Management
- JavaScript
- Effective leader
- Problem resolution
- Outstanding Interpersonal Skills
- Market Analysis
- Tableau
- Company program support
ADDITIONAL INFORMATION
References Available Upon Request
Timeline
Completions Engineer Tech II
Occidental Petroleum
07.2023 - Current
SAP Implementation Analyst
Occidental Petroleum
08.2022 - 07.2023
Product Operations Specialist
Telnyx
05.2020 - 06.2022
Customer Service Representative-Tier 3
Vertafore
04.2019 - 05.2020
Minor - Mass Communications
University Of Arkansas, Fayetteville
B.S - Business Information Systems
University Of Arkansas At Little Rock
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