Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tara Lee Wagner

Denver

Summary

Dedicated Patient Contact Center Representative skilled in call management, appointment scheduling, and complaint resolution. Committed to maintaining patient confidentiality and delivering exceptional customer service.

Overview

13
13
years of professional experience

Work History

Patient Contact Center Representaive

Intermountain Healthcare
Wheat Ridge
03.2025 - Current
  • Managed incoming calls to address patient inquiries and concerns.
  • Assisted patients with appointment scheduling and confirmation processes.
  • Provided accurate information regarding healthcare services and insurance options.
  • Collaborated with healthcare teams to ensure effective communication and service delivery.
  • Resolved patient complaints by listening actively and offering solutions.
  • Maintained confidentiality of patient information in compliance with regulations.
  • Participated in training sessions to enhance customer service skills and knowledge.

Rideshare Driver

Uber/Lyft
Aurora
04.2018 - Current
  • Provided safe and reliable transportation for passengers across various locations.
  • Navigated efficiently using GPS systems for optimal route selection.
  • Ensured vehicle cleanliness and maintenance to enhance passenger experience.
  • Communicated effectively with passengers to ensure comfort and satisfaction.
  • Managed time effectively to accommodate multiple ride requests promptly.
  • Adapted quickly to changing traffic conditions and road closures seamlessly.
  • Followed company policies and local regulations while driving consistently.
  • Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
  • Achieved consistently high customer scores due to exceptional service.

Home Health Caregiver

Self Employed
Aurora
02.2022 - 09.2023
  • Assisted clients with daily living activities and personal care routines.
  • Monitored clients' health conditions and reported changes to family members.
  • Developed individualized care plans based on client needs and preferences.
  • Provided companionship to enhance clients' emotional well-being and social interaction.
  • Coordinated schedules for medical appointments and therapy sessions for clients.
  • Implemented safety protocols to ensure a secure environment for clients at home.
  • Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
  • Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
  • Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
  • Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
  • Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.
  • Transported clients to medical appointments or other destinations when necessary.

Business Retention Specialist

Comcast Cable Corporation
Aurora
11.2019 - 05.2022
  • Managed customer retention strategies for service continuity and satisfaction.
  • Developed personalized communication plans to engage at-risk customers effectively.
  • Analyzed customer feedback to identify trends and improve service offerings.
  • Resolved escalated customer issues through effective problem-solving techniques.
  • Presented monthly reports detailing progress made towards achieving goals related to customer retention rates.

Customer Service Representative

OtterBox
Aurora
08.2016 - 10.2019
  • Assisted customers with product inquiries and service requests.
  • Educated customers on product features and usage for improved satisfaction.
  • Maintained knowledge of products to provide informed recommendations.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong customer relationships to encourage repeat business.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Retention Customer Account Executive IV

Xfinity Comcast
Aurora
09.2012 - 02.2016
  • Assisted customers in selecting appropriate services for their needs.
  • Trained new employees on customer service protocols and tools.
  • Developed strong relationships with clients through effective communication skills.
  • Ensured compliance with company policies regarding sales processes and procedures.
  • Pursued sales goals with competitive approach and attitude of continuous improvement.

Education

Bachelor of Arts - Business Administration

Benedictine College
Atchison, KS
06-1993

Skills

  • Call management
  • Appointment scheduling
  • Healthcare services knowledge
  • Complaint resolution
  • Patient confidentiality
  • Customer relationship management

Timeline

Patient Contact Center Representaive

Intermountain Healthcare
03.2025 - Current

Home Health Caregiver

Self Employed
02.2022 - 09.2023

Business Retention Specialist

Comcast Cable Corporation
11.2019 - 05.2022

Rideshare Driver

Uber/Lyft
04.2018 - Current

Customer Service Representative

OtterBox
08.2016 - 10.2019

Retention Customer Account Executive IV

Xfinity Comcast
09.2012 - 02.2016

Bachelor of Arts - Business Administration

Benedictine College

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Tara Lee Wagner