Tara Barnaby
Colorado Springs,CO
Summary
Customer-focused administrative professional with extensive experience in client relations, scheduling, documentation management, and high-volume customer communication. Proven ability to create positive first impressions, build relationships, and guide clients through processes from inquiry to completion. Experienced in handling applications, payments, scheduling, and problem resolution in fast-paced environments. Brings strong communication, sales, and organizational skills that translate well into leasing, resident relations, and property management operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Optum Health - United Healthcare
Monument, CO
02.2024 - Current
- Provide high-level customer service while assisting patients with scheduling, registration, and appointment coordination.
- Answer high volumes of incoming calls and assist with questions, appointment requests, and service coordination.
- Verify insurance and update patient demographic information accurately within electronic systems.
- Maintain organized digital records by scanning and uploading documentation to electronic charts.
- Coordinate follow-up appointments and referrals while ensuring continuity of care.
- Collaborate with healthcare teams to resolve scheduling conflicts and support operational efficiency.
- Maintain confidentiality and compliance with HIPAA regulations while handling sensitive information.
Resale Business Owner
Self-Employed
01.2021 - Current
- Manage resale business purchasing bulk merchandise and selling products directly to customers.
- Handle customer inquiries, negotiations, and sales transactions.
- Build client relationships and provide excellent customer service to encourage repeat business.
- Manage inventory, pricing strategies, and marketing efforts to increase sales.
Patient Care Coordinator
Colorado Springs Pediatric Dentistry
Colorado Springs, CO
05.2023 - 01.2024
- Provided front-desk support including scheduling appointments, checking patients in/out, and coordinating treatment plans.
- Explained treatment plans, insurance estimates, and payment options to patients and families.
- Collected payments and managed financial ledgers.
- Answered phones, returned voicemails, and responded to email and text communications.
- Maintained electronic patient records through document scanning and data entry.
- Ensured a welcoming and professional environment for all patients and visitors.
Patient Service Representative
Centura Orthopedic Audubon
Colorado Springs, CO
08.2021 - 02.2023
- Delivered exceptional customer service to patients, families, and medical staff.
- Managed scheduling, patient registration, check-in/check-out, and follow-up coordination.
- Processed insurance information, collected copayments, and handled administrative documentation.
- Answered inbound calls and scheduled appointments through electronic systems.
- Utilized Epic system and Microsoft Office for documentation and record management.
- Assisted multiple clinics when needed to support operations and staffing needs.
Temporary Patient Account Representative
Centura Health COVID Vaccine Clinic
Patient Account Services Representative
Parkview Hospital
Patient Access Registration
Coffey County Hospital
Customer Service Representative
Walmart
Telemarketing Representative
Western Watts
Assistant Store Manager
Dollar Tree
Education
Master of Business Administration - MBA
University of Phoenix
Online07.2018
Bachelor's Degree - Business Management
University of Phoenix
Online07.2016
Skills
- Sales & Client Engagement
- Appointment & Scheduling
- Application & Document Processing
- Phone & Email Communication
- Conflict Resolution
- Administrative Support
- Data Entry & Record Management
- Payment Processing & Collections
- Multiline Phone Systems
- Microsoft Office Google Docs
- CRM & Electronic Records Systems
- Building relationships with prospective clients and residents
- Presenting services and guiding customers through application processes
- Scheduling appointments and coordinating client visits
- Managing documentation and verifying application information
- Handling payments, balances, and financial communication
- Maintaining organized records and databases
- Delivering professional customer experiences from first contact to follow-up
- Microsoft Word Excel Google Docs
- Payment Processing Systems
- Data Entry & Documentation Management
Certification
Healthcare Management Certification
Timeline
Patient Care Coordinator
Optum Health - United Healthcare
02.2024 - Current
Patient Care Coordinator
Colorado Springs Pediatric Dentistry
05.2023 - 01.2024
Patient Service Representative
Centura Orthopedic Audubon
08.2021 - 02.2023
Resale Business Owner
Self-Employed
01.2021 - Current
Temporary Patient Account Representative
Centura Health COVID Vaccine Clinic
Patient Account Services Representative
Parkview Hospital
Patient Access Registration
Coffey County Hospital
Customer Service Representative
Walmart
Telemarketing Representative
Western Watts
Assistant Store Manager
Dollar Tree
Master of Business Administration - MBA
University of Phoenix
Bachelor's Degree - Business Management
University of Phoenix