Dynamic retail leader dedicated to improving operational efficiency and customer satisfaction. Proven ability to train and develop high-performing teams while managing inventory and visual merchandising to maximize sales. Committed to executing strategic initiatives that align with corporate goals, driving revenue growth and enhancing store visibility.
Overview
25
25
years of professional experience
Work History
Assistant Manager-Softline's
Dicks Sporing Goods
Greeley
10.2021 - Current
Executed improvements for production and product quality to enhance operational efficiency.
Trained new employees on customer service standards and product knowledge.
Oversaw inventory management, ensuring accurate stock levels and organization.
Coordinated promotional events to boost customer engagement and store visibility.
Managed visual merchandising to maintain appealing product displays that attract customers.
Assigned projects and distributed tasks based on team members' areas of expertise.
Monitored team progress, enforced deadlines, and maintained high customer service standards during peak times.
Collaborated with upper management to align store goals with corporate strategies.
Assistant Store Manager
Walmart
Fountain
10.2018 - 12.2019
Streamlined day-to-day store operations to enhance sales performance and results.
Set schedules and delegated assignments based on team strengths for optimal floor coverage.
Recruited and hired passionate individuals to add value to the team.
Coached store associates through formal training and informal interactions.
Collaborated with visual merchandising team to implement strategies that drive profitability.
Managed scheduling for two shifts across seven-day work weeks to ensure adequate staffing.
Provided mentorship to employees, boosting sales through effective upselling and cross-selling techniques.
Maintained store presentation by overseeing merchandise replenishment and customer engagement.
Assistant Manager
Big 5 Sporting Goods Corp.
Santa Fe
12.2015 - 04.2018
Assisted store manager in evaluating employee performance and implementing improvement initiatives.
Cultivated training assessment guidance and performance monitoring programs for employee coaching.
Directed employees in supervising activities to enhance productivity and operational efficiency.
Mentored staff to develop skills and consistently achieve daily performance targets.
Secured revenue by accurately monitoring transactions and deposits to prevent discrepancies.
Initiated inventory control measures to manage stock levels and meet customer demand.
Supported sales management initiatives to drive business development and growth.
Enforced company policies and procedures to uphold operational standards across departments.
Store Manager
Family Dollar Stores Inc.
Pueblo
06.2015 - 11.2015
Transformed store performance from market worst to best through targeted process improvements.
Managed inventory tracking and physical counts, reducing loss and enhancing accuracy.
Updated pricing signage and merchandising strategies to increase sales during promotions.
Hired, trained, and developed top talent to elevate workflow productivity.
Developed optimized store schedules ensuring adequate coverage for superior service levels.
Delivered exceptional customer service while adhering to best practices, maximizing sales and minimizing shrinkage.
Balanced sales, reconciled cash, and processed bank deposits for efficient operations.
Store Manager
JR'S Country Stores
Pueblo
05.2001 - 05.2014
Oversaw daily operations for Blimpie’s Subs and Salads Green Chili Grill to ensure smooth function.
Delivered exceptional customer service while adhering to practices that maximized sales.
Generated repeat business by addressing customer concerns with knowledgeable service.
Strengthened workflow productivity through hiring, managing, and developing top talent.
Developed optimized store schedules to ensure expected coverage and maintain service levels.
Managed inventory tracking and physical counts, reducing loss and improving accuracy.
Updated store pricing signage and merchandising to effectively promote special sales and discounts.
Balanced sales, reconciled cash, and processed deposits to ensure efficient opening and closing operations.
Education
High School Diploma -
EAST HIGH SCHOOL
Pueblo, CO
06-1998
Skills
Inventory management
Stock management
Staff scheduling
Visual merchandising
POS systems operations
Sales analysis
Team leadership
Sales forecasting
Closing oversight
Schedule oversight
Customer service
Customer relations
Customer service and satisfaction
Driving business growth
Team building
Staff training
Leadership development
Employee performance evaluations
Performance reviewing
Customer satisfaction
Workplace safety compliance
Performance evaluations
Problem solving
Experience
["General and Operations Managers"],["General and Operations Managers"],["Managers, All Other"],["First-Line Supervisors of Retail Sales Workers"]
Assistant Project Manager/Assistant Purchasing Manager at McCoy Fire & SafetyAssistant Project Manager/Assistant Purchasing Manager at McCoy Fire & Safety
Assistant Manager/Market Assistant Manager at America’s/Discount Tire CompanyAssistant Manager/Market Assistant Manager at America’s/Discount Tire Company