Tanya Nieto-Mosqueda
Longmont
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Overview
4
4
years of professional experience
Work History
Patient Access Specialist
UCHealth
04.2023 - Current
- Applied HIPAA privacy and security regulations while handling patient information
- Verified demographics and insurance information to register patients in computer system
- Obtained necessary signatures for privacy laws and consent for treatment
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions
- Scanned documents into electronic medical records system.
Sales Associate
Walgreens
10.2022 - 02.2023
- Presented professional image consistent with company's brand values
- Managed returns, exchanges and refunds in accordance with store policy
- Helped customers locate products and checked store system for merchandise at other sites
- Answered incoming telephone calls to provide store, products and services information
- Operated cash register or POS system to receive payment by cash, check and credit card.
Receptionist
Americas Best Contacts And Eyeglasses
11.2020 - 12.2022
- Maintained confidentiality of information regarding clients and company
- Operated multi-line telephone system to answer and direct high volume of calls
- Restocked supplies and submitted purchase orders to maintain stock levels
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages
- Organized, maintained and updated information in computer databases.
Cashier
Lowe's
03.2020 - 10.2020
- Upsold additional products and services to customers, increasing revenue
- Identified and resolved discrepancies and errors in customer accounts
- Operated cash register to record transactions accurately and efficiently
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Performed cash, card and check transactions to complete customer purchases
- Helped customers complete purchases, locate items, and join reward programs.
Education
GED -
Longmont High School
Longmont, CO05.2021
Skills
- Customer Service
- Co-payment collection
- Front Desk Operations
- Cash Register Operation
- Time Management
- Patient Registration
- HIPAA Compliance
- Insurance Verification
Timeline
Patient Access Specialist
UCHealth
04.2023 - Current
Sales Associate
Walgreens
10.2022 - 02.2023
Receptionist
Americas Best Contacts And Eyeglasses
11.2020 - 12.2022
Cashier
Lowe's
03.2020 - 10.2020
GED -
Longmont High School
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