Tanner Lichty
Denver,CO
Summary
Dynamic Unified Communications Senior Engineer at Ares Management LLC, skilled in global project management and technical troubleshooting. Excels at creating conference room standards and designing, commissioning and supporting the rooms. Achieved seamless integration of Zoom and Teams in conference rooms, enhancing user experience. Developed comprehensive documentation and training materials, empowering teams and improving operational efficiency. Proven ability to deliver impactful live events and webinars.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Unified Communications Senior Engineer
Ares Management LLC
Denver, CO
06.2022 - Current
- Standardized conference room design. Over 450 conference rooms worldwide.
- Conducted global AV projects including planning, design, installation and commissioning.
- Created standard operating procedures for commissioning of conference rooms.
- Improved user experience in conference rooms by vetting and implementing state of the art audio processing. Implemented interoperability which allowed both Zoom and Teams meetings to be conducted seamlessly.
- Created extensive documentation on all rooms including troubleshooting steps for L1 support and configuration details.
- Added all conference rooms to Microsoft Outlook's Room Finder tool, allowing for easy booking.
- Conducted large-scale live and virtual events/webinars.
- Zoom, Poly Lens and DTEN Orbit admin
- L3 support engineer
- Vendor Onboarding / IT Governance, Risk and Compliance processes - Architecture Review Board process for new SaaS platforms
- Monthly, Quarterly and Yearly KPI reports to senior leadership, detailing trends, tickets and improvement areas.
- Lifecycle management software upgrades - Poly OS, Zoom Rooms App and Zoom Workplace App
- Global user training - created a global conference room guide for executive assistants
- Confluence - Created SOPs and reference documentation
- ServiceNow - Support ticketing
- Jira - Organization for projects and tasks
Audio Visual Specialist
McCann Systems - Contractor for TIAA
Denver, CO
09.2021 - 06.2022
- Operated and maintained AV equipment for corporate events, ensuring optimal performance and reliability.
- Collaborated with event planners to design and implement audio-visual solutions tailored to client needs.
- Conducted troubleshooting of technical issues during live events, minimizing disruptions and enhancing attendee experience.
- Developed training materials for staff on AV equipment usage, fostering improved operational efficiency across teams.
Audio Visual Technician
Western Union
Denver, CO
04.2018 - 05.2021
- Operated and maintained audio visual equipment for corporate events and presentations.
- Collaborated with cross-functional teams to ensure seamless integration of AV technology in a new headquarters in Denver.
- Troubleshot technical issues during live events to minimize disruptions.
- Administered Zoom conferencing platform at an enterprise scale.
- Global A/V Projects - design, installation, commissioning and support.
- Deployed Crestron, Shure, Biamp, Huddly and Logitech Hardware
Field Engineer
United Airlines
Denver, CO
12.2017 - 03.2018
- IT Support
- Aircraft Tech Support
- Managed and optimized and onboard point-of-sale for increased revenue
- Hospitality and Travel
Audio Visual Specialist
Anadarko Petroleum Corporation
Denver, CO
06.2017 - 11.2017
- Short term contract position
- Operated and maintained AV equipment for corporate events, ensuring optimal performance and reliability.
- Collaborated with event planners to design and implement audio-visual solutions tailored to client needs.
- Conducted troubleshooting of technical issues during live events, minimizing disruptions and enhancing attendee experience.
Audio Visual Technician
J&S Audio Visual
Denver, CO
05.2016 - 06.2017
- Delivered and set up A/V equipment to various locations for large scale events and conferences.
- Supported these live events by running sound boards, microphones, projectors and screens.
- Worked with event planners to ensure proper set-up and flow of events.
Education
Bachelor of Science - Recording Arts Technology/Technician
Univesity of Colorado
Denver, CO05-2015
Bachelor of Science - Music Business
University of Colorado
Denver, CO05-2015
Skills
- - Project management
- - Documentation and standard operating procedures
- - Conference room design and commissioning
- - Communication
- - Project and task organization
- - Zoom admin
- - Technical troubleshooting
- - Live events and webinars
- - KPI data gathering and presentation
- - User training
Certification
Q-SYS Level 1 Training
Crestron Flex Certification
Shure Integrated Systems Certification Level 1
Crestron Core Track
Timeline
Unified Communications Senior Engineer
Ares Management LLC
06.2022 - Current
Audio Visual Specialist
McCann Systems - Contractor for TIAA
09.2021 - 06.2022
Audio Visual Technician
Western Union
04.2018 - 05.2021
Field Engineer
United Airlines
12.2017 - 03.2018
Audio Visual Specialist
Anadarko Petroleum Corporation
06.2017 - 11.2017
Audio Visual Technician
J&S Audio Visual
05.2016 - 06.2017
Bachelor of Science - Recording Arts Technology/Technician
Univesity of Colorado
Bachelor of Science - Music Business
University of Colorado