Tanna Adams
Pueblo West
Summary
Committed, hardworking, and honest assosiate with two years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Passionate about hands-on jobs that require physical effort and creativity.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Big R
12.2023 - Current
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with customers for improved service experiences and increased loyalty.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Participated in cross-training with other departments to expand skills and knowledge of merchandise.
Cashier/Retail Sales Associate
The Gold Mine Rock Shop
03.2021 - 09.2023
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Connected with customers to support positive transaction experiences and address service concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
Tutorial Teacher/Hired Hand
Gierhart Wholesale Trees
10.2020 - 08.2023
- Collaborated with student to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated student towards learning and studying to build self-confidence and reduce fear of failure.
- Supported student with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
- Cared for about 15 animals by feeding, watering, grooming, and cleaning stables.
- Observed animals and notified supervisor of signs of illness.
- Kept pens, stalls and farm equipment clean to support animal wellbeing.
- Rotated animals between grazing areas to provide enough access to food.
Hired Hand
J&J Handy Trucking, LLC.
08.2020 - 08.2023
- Operated farm equipment such as tractors and trucks with extreme care and precision.
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
- Maintained and repaired fences, buildings and other farm structures as part of groundskeeping duties.
- Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
- Monitored and maintained irrigation systems to optimize water levels for crops.
- Promoted animal safety and health by providing proper nutrition, housing and medical care.
- Communicated with coworkers and management to report challenges.
Education
Bachelor of Science - Wildlife Biology
Colorado State University - Pueblo
Pueblo, CO05.2027
High School Diploma -
Canon City High School
Canon City, CO05.2023
Skills
- Credit and Debt Card Processing
- Cash Counting
- Inventory Management
- Quality Assurance
- Available Nights, Weekends and Holidays
- Flexible Hours
- Operate Cash Register
- Ability to Lift 40 Pounds
- Computer Proficiency and Microsoft Office
Timeline
Customer Service Associate
Big R
12.2023 - Current
Cashier/Retail Sales Associate
The Gold Mine Rock Shop
03.2021 - 09.2023
Tutorial Teacher/Hired Hand
Gierhart Wholesale Trees
10.2020 - 08.2023
Hired Hand
J&J Handy Trucking, LLC.
08.2020 - 08.2023
Bachelor of Science - Wildlife Biology
Colorado State University - Pueblo
High School Diploma -
Canon City High School
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