Tania Carreno
Grand Junction
Summary
Results-driven Branch Supervisor with proven expertise in team management and operational efficiency. Skilled in mentoring staff and enhancing customer service, leading to improved branch performance and compliance.
Overview
11
11
years of professional experience
Work History
Branch Supervisor
ANB Bank
07.2024 - Current
- Managed daily operations for smooth functioning, ensuring a high level of productivity and adherence to policies and procedures.
- Conducted regular performance evaluations, identifying areas for growth and creating targeted action plans for improvement.
- Trained and mentored staff on customer service excellence and compliance standards.
- Conducted regular audits to ensure compliance with regulatory requirements.
- Collaborated with management to enhance operational efficiency and team performance.
- Implemented training programs that improved employee knowledge of banking products.
- Assisted in developing strategies for community engagement and branch growth initiatives.
- Assisted Regional senior operation officer with internal audits and time-sensitive duties.
Floating Branch Coordinator
ANB Bank
09.2022 - 07.2024
- Assisted in training new employees on bank policies and procedures.
- Supported management in strategic planning initiatives for branch growth.
- Collaborated with team members to achieve branch goals and objectives at different branch locations.
- Assisted Regional Senior Operation Officer with internal audits and other projects as needed.
- Developed and maintained branch reports for performance tracking.
Universal Banker
ANB Bank
09.2021 - 09.2022
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted clients in opening accounts, providing tailored financial solutions based on individual needs.
- Educated customers on digital banking tools, enhancing their overall banking experience and engagement.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
Manager
Walmart
11.2015 - 08.2021
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Led staff meetings to communicate goals, expectations, and performance feedback effectively.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Implemented loss prevention strategies, resulting in reduced shrinkage rates.
- Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
Education
High School Diploma -
Rifle High School
RifleAssociate - Criminal Justice
Colorado Mesa University
Associate Degree in Nursing -
Colorado Mountain College
Glenwood Springs, COSkills
- Team management
- Customer service
- Relationship building
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Branch Supervisor
ANB Bank
07.2024 - Current
Floating Branch Coordinator
ANB Bank
09.2022 - 07.2024
Universal Banker
ANB Bank
09.2021 - 09.2022
Manager
Walmart
11.2015 - 08.2021
High School Diploma -
Rifle High School
Associate - Criminal Justice
Colorado Mesa University
Associate Degree in Nursing -
Colorado Mountain College