Tanelle Robinson
Westminster,CO
Summary
With 10 plus years of working with families who are facing Housing, Community and Family Crises. This includes conducting priorities, managing cases, educating and monitoring assessments based on clients needs, while being dependable and compassionate.
Overview
14
14
years of professional experience
Work History
PATIENT COORDINATOR
Aspen Dental
06.2024 - Current
- Provide patient support by scheduling and confirming appointments daily
- Managed approximately 30 incoming calls, per day from patients
- Providing patients with compassion and care based on patient’s needs
- Follow company’s policies, regulations and dental board standards
- Complete End of Day calculations
- Call Insurance companies to verify Insurance
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
Rental Case Processor
Brother Redevelopment, Inc.
03.2022 - 10.2023
- Processed 10 or more Colorado State & Denver Case a week for ERAP, (Emergency Rental Assistance Program)
- Assisted Families who are experiencing financial challenges in need of rental / utility assistance to prevent eviction from homes
- Support individuals with referrals based on their needs
- Responsibilities included collaborating with Landlords and Tenants to ensure applications are complete and all supporting and essential needs have been met
- Task included monitoring cases, data entry and calculating rental ledgers
- Prepare and Manage Cases for the TRUA Program (Temporary Rental Utility Assistance)
- Created and Organized spreadsheets to track and document caseloads
- Prepared detailed reports on case data findings
- Reviewed and verified case details for accuracy and completeness
- Analyzed case data to identify discrepancies or errors
- Adhered to protocols when managing cases
- Communicated regularly with clients to ensure clients are staying on track with set goal
- Managed records needed to be uploaded into the database.
- Adhered to strict deadlines for processing cases
Data Intake Specialist
Urban League of Greater Pittsburgh
11.2014 - 11.2021
- Connected families to services that will help them achieve their housing and personal goals
- Met with clients one on one to assure intake packet completion
- Managed and entered up to 50 vital / confidential client cases into the HMIS database system (Homeless Management Information System)
- This also includes demographic updates to relevant programs such as FHSP, HAP, HOF
- Worked with the Emergency Rental Assistance Program (ERAP) assisting renters who are facing financial challenges related to the COVID-19 pandemic
- Duties also included connecting with Landlords and Property Managers to collect and upload vital documentation
- Verify payments to clients are designated to appropriate files
- Add essential data to the HMIS database system (Homeless Management Information System)
- Utilized problem solving skills to resolve any issues encountered while communicating with clients and processing documents or entering information into systems
- Managed high volumes of data by efficiently organizing, categorizing, and maintaining records within databases.
- Scanned documents and saved in database to keep records of essential organizational information.
- Additional Duties: Volunteering with the Urban League's Food Pantry such as the Thanksgiving Distribution and the Christmas Distribution
- Front Desk Receptionist: Utilizing good customer service to answer phone calls, take messages, greet clients, give assistance in completing paperwork across three Urban League programs, schedule appointments and any additional miscellaneous tasks needed for the office.
Central Data Specialist
Northview Heights Family Support Center / ULPGH
10.2010 - 11.2014
- Central Data Specialist
- Operated the LIFT System (Linking Information, Families & Technology)
- Maintained files, records, and chronologies of entry activities.
- Maintained and updated the database file through the Management Information Systems (MIS)
- Maintained, and organized files and important/confidential documents through the Main / Front office
- Provided additional support to the Center as needed
- Data Specialist
- Received and processed 50 to 80 essential documents for clients: confirmed documents by updating the client spreadsheet and prepared documents for the Fiscal department, daily
- Worked in a highly concentrated detailed data system, HMIS (Homeless Management Information System) and collected Counselor's Case Detail Reports
- Entered client information into data system on a daily basis
- Administrative Assistant
- Provided support to the Director of Information Technology
- Maintained a schedule, organized files, and responded to emails and phone calls on a day-to-day basis.
Education
Assistant Coordinator -
Colorado State University
Fort Collins, Colorado02.2022
Associate of Science -
Community College of Allegheny County
Pittsburgh, Pennsylvania05.2010
Skills
- Public Service
- Client Advocacy
- Case Documentation
- Managing Caseloads
- Communication
- Client Documentation And Reporting
- Annual Case Reviews
- Records Management
- Community Outreach
- Emotional Awareness
- Conflict Resolution
- Active Listening
- Effective Communication
- Patience and Adaptation
- Empathetic
- Problem Solving
- Time Management
- Organizational skills and Detail-oriented
Activities
I have a natural ability to complete case management duties while being empathetic and compassionate, having the willingness to learn new details that aligns to my current and previous professional skills, which supports my desire to assist community base organizations or companies.
Shorttrainings
- Development Dimensions International Customer Service Training (DDI), PA
- Ethics EEOC Law Discrimination Training, PA
- Counselor Max Rental System (CMAX), PA
- Housing Opportunity Fund (HOF), PA
- COVID19 Conference Call Training with the Urban Redevelopment Authority (URA), PA
- Homeless Management Information System (HMIS), PA
- Family Housing Stabilization Program (FHSP), PA
- Housing Assistance Program (HAP), PA
- Emergency Rental Assistance Program (ERAP), PA
- Handle Discrimination on behalf of Customers Training, PA
- Financial Literacy Training, PA
- Case Management Cross Training, PA
- Preventing Harassment and Discrimination Training, CO
- Understanding Homelessness Training, CO
- Introduction to Case Management Training, CO
- Providing Trauma – Informed Care for Homelessness, Training, CO
- Homelessness Sensitivity Training, CO
- Brain Injury Alliance of Colorado Training, CO
- United Way of Weld County Housing Navigation Center Training, CO
- Fair Housing Act Training, CO
- Temporary Rental & Utility Assistance (TRUA) Training, CO
References
References available upon request.
Timeline
PATIENT COORDINATOR
Aspen Dental
06.2024 - Current
Rental Case Processor
Brother Redevelopment, Inc.
03.2022 - 10.2023
Data Intake Specialist
Urban League of Greater Pittsburgh
11.2014 - 11.2021
Central Data Specialist
Northview Heights Family Support Center / ULPGH
10.2010 - 11.2014
Assistant Coordinator -
Colorado State University
Associate of Science -
Community College of Allegheny County
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