Tammy Wooten Heider
Colorado Springs
Summary
Achieved 80% reduction in escalations through proactive problem-solving and strategic relationship building, demonstrating a strong commitment to operational excellence. Skilled in fostering positive connections among clients, staff, and management. Proficient communicator with expertise in complex problem-solving and conflict resolution. Strong background in resource allocation and schedule management.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Alaska Housing Finance Corporation/ OPTI Staffing
05.2025 - 05.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Care Specialist Travel
Collabera/Xerox
10.2015 - 02.2016
- Handled a high volume of inbound customer calls, averaging XX calls per day
- Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
- Utilized CRM software to accurately document customer interactions and update account information
- Participated in ongoing training sessions to stay updated on product knowledge and enhance communication skills
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Call Center
Appleone-First
01.2014 - 03.2014
- Handled a high volume of inbound customer calls, averaging XX calls per day
- Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
- Utilized CRM software to accurately document customer interactions and update account information
- Participated in ongoing training sessions to stay updated on product knowledge and enhance communication skills
Customer Service Call Center
TMG Health/Kelly Service
08.2013 - 12.2013
- Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
- Utilized CRM software to accurately document customer interactions and update account information
- Participated in ongoing training sessions to stay updated on product knowledge and enhance communication skills
Customer Service Call Center
Sitel-Directv
08.2012 - 08.2013
- Handled a high volume of inbound customer calls, averaging 30 calls per day
- Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
- Utilized CRM software to accurately document customer interactions and update account information
- Assisted customers with troubleshooting technical issues over the phone, resulting in a 80% decrease in escalations to the technical support team
- Participated in ongoing training sessions to stay updated on product knowledge and enhance communication skills
Medical Receptionist
Northwest Texas Healthcare system
04.2001 - 04.2002
- Interviewed patient for help with their medical bills
- Backup receptionist answering multi line phone and greeting client as they came in for their appointment and dropping off paperwork
- Provided exceptional customer service by addressing patient concerns or complaints in a professional manner
- Assisted patients with completing necessary forms or paperwork for insurance purposes
- Maintained a clean and organized work environment to promote professionalism and efficiency
Education
AAS - Business Admin
AIU Online
Illinois01.2014
Skills
- Accurate data entry
- Effective communication
- Professional phone skills
- Customer support
- Microsoft Office proficiency
- Organizational abilities
- Appointment scheduling
- Medicare claims training
- Medicare Rx knowledge
- Transaction processing expertise
- Customer call assistance
Icon
https://www.myperfectresume.com/config/icons/general-14-white.svg
Additional Information
Trained and experienced with Microsoft suites, i.e. MS Word, MS Excel, Publisher & Power Point, Proficient using 4-10 multi-line phone along with inbound and outbound calls at the Doctors Office, 1 year of appointment making, 5 months of on-the-job training in Medicare Claims and Medicare Rx, Skilled using cash/debit and credit card
Timeline
Administrative Assistant
Alaska Housing Finance Corporation/ OPTI Staffing
05.2025 - 05.2025
Customer Care Specialist Travel
Collabera/Xerox
10.2015 - 02.2016
Customer Service Call Center
Appleone-First
01.2014 - 03.2014
Customer Service Call Center
TMG Health/Kelly Service
08.2013 - 12.2013
Customer Service Call Center
Sitel-Directv
08.2012 - 08.2013
Medical Receptionist
Northwest Texas Healthcare system
04.2001 - 04.2002
AAS - Business Admin
AIU Online