Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Patton

655 Conner Dr,CO

Summary

Dynamic hospitality professional with a proven track record , excelling in operations management and guest relations. Recognized for enhancing customer satisfaction and driving revenue growth through effective leadership and problem-solving skills. Committed to fostering team cohesion and implementing innovative strategies for operational excellence.

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

16
16
years of professional experience

Work History

Front Desk Associate

Peregrine Hospitality
05.2015 - Current
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Developed strong rapport with returning guests through attentive service and personalized interactions.
  • Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
  • Monitored hotel's budget and financial records.
  • Coordinated with vendors for repair and maintenance of hotel.

General Manager

High Country Hospitality LLC
08.2013 - 08.2015
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.

Genral Manager

Mountain and Lake Hospitality
08.2012 - 08.2015
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Formulated policies and procedures to streamline operations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.

Genral Manager

Mars Hospitality LLC
08.2009 - 08.2011
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Implemented drink prep procedures, significantly reducing wasted stock.

Education

Bachelor of Science - Computer Repair And Robotics

Fullerton State University
Fullerton Ca
01-1991

Skills

  • Time management
  • Problem-solving skills
  • Listening skills
  • Guest relations
  • Scheduling
  • Conflict management
  • Multi-line phone systems
  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Effective leader
  • Inventory control
  • Customer relationship management

Timeline

Front Desk Associate

Peregrine Hospitality
05.2015 - Current

General Manager

High Country Hospitality LLC
08.2013 - 08.2015

Genral Manager

Mountain and Lake Hospitality
08.2012 - 08.2015

Genral Manager

Mars Hospitality LLC
08.2009 - 08.2011

Bachelor of Science - Computer Repair And Robotics

Fullerton State University

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Tammy Patton