Tammy Connelly
Arvada
Summary
Professional Senior Account Director with seven years of experience in the SAAS industry. Proven track record of strategic program planning and optimizing client relationships. Strong communication skills, analytical thinking, and problem-solving abilities ensure adaptability and reliability in achieving business objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Account Director
Point of Reference
Denver, CO
04.2019 - Current
- Increased client satisfaction by effectively managing accounts and promptly addressing concerns.
- Cultivated strong partnerships with key stakeholders, facilitating effective communication and project alignment.
- Established a solid reputation as a trusted advisor among clients through consistent delivery of exceptional service and results-driven strategies.
- Engaged in software user training and demonstrations.
- Designed customized solutions tailored to individual client needs, resulting in increased loyalty and repeat business.
- Served as point of contact for clients and completed Annual Business Reviews with their leadership and key stakeholders to discuss key wins and challenges in order to solidify business relationships.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery quality.
- Achieved established KPI for company, Account Director team and individual performance through teamwork and focus on customers.
Owner Professional Bookkeeping
Connelly and Associates
Denver, CO
10.2007 - 04.2019
- Developed and managed budgets
- Weekly analysis and management of financial budget and made recommendations and solutions.
- Designed and implemented new process and procedures simplifying my clients business operations:
- Migrated manual invoicing from Excel to a custom QuickBooks invoice template.
- Created custom and memorized reports within QuickBooks for clients to use for job costing.
Manager Administrator
FedEx Services
Littleton, CO
10.2007 - 06.2014
- Performed weekly analysis of sales performance and revenues for the FedEx Sales teams.
- Maintained open communications between FedEx Operating Companies and FedEx customers.
- Managed budgeting and resource allocation, ensuring alignment with organizational goals and objectives.
Education
Bachelor of Science - Accounting
Regis University
Denver, CO12.2004
Skills
- Proficient in articulating solutions to clients
- Data-driven problem solving
- Strategic program development
- Salesforce CRM expertise
- Client relationship building and management
- Budget development and management
- Excellent communicator with a friendly, positive attitude
- Highly organized and detail-oriented
Certification
Certified Customer Success Manager (CCSM) Level 1 from SuccessHACKER 3/2023
Certified Customer Success Manager (CCSM) Level 2 from SuccessHACKER 9/2024
Timeline
Senior Account Director
Point of Reference
04.2019 - Current
Owner Professional Bookkeeping
Connelly and Associates
10.2007 - 04.2019
Manager Administrator
FedEx Services
10.2007 - 06.2014
Bachelor of Science - Accounting
Regis University