Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
BOOKSTORE DIRECTOR
Christian Harvest Int.
01.2017 - 01.2020
Director of bookstore operations for online store
Customer service and relationship retention
Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Monitored office workflow and administrative processes to keep operations running smoothly.
Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Merchandise purchasing for online bookstore and for conferences
Conference sales-marketing, promoting and selling of books and merchandise.
OWNER & OPERATIONS MANAGER
CLF Productions
01.2007 - 01.2015
Managed day-to-day business operations.
Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
Interacted well with customers to build connections and nurture relationships.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
OWNER & OPERATOR
TS Cleaning Services
01.2002 - 01.2015
Managed day-to-day business operations, accounting and bookkeeping over 150 clients serviced.
Head of client relations and development.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Consulted with customers to assess needs and propose optimal solutions.
Project site manager for contractor clean-ups, real estate cleaning and housekeeping services.
RECEPTIONIST & OFFICE ADMINISTRATOR
Fullness In Christ Church
01.2003 - 01.2013
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Coordinated communications, financial processing, registration, recordkeeping, and administrative functions for bookkeeping.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Confirmed appointments, communicated with clients, and updated client records
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
OWNER AND MANAGER
CW'S Farrier Services
01.1996 - 01.2001
Head Office Administrator and Project Manager.
Managed day-to-day business operations, accounting and bookkeeping.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
Client services, scheduling, inbound and outbound calls.
Established foundational processes for business operations.
Education
High School Diploma -
Skills
Strategic Planning - project manager and administrator