Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Blood

Loveland ,CO

Summary

Dynamic delivery professional with a clean driving record and proven expertise in route planning and customer service. At O'Reilly Auto Parts, consistently achieved on-time deliveries while fostering positive customer relationships. Skilled in GPS navigation and inventory management, I excel in fast-paced environments, ensuring satisfaction and efficiency in every task.

Overview

19
19
years of professional experience

Work History

Delivery Driver

O'Reilly Auto Parts
04.2023 - 03.2025
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Delivered parts to commercial customers at their designated receiving area
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Handled cash sales and gave the money to the proper employee upon return to the store.
  • Picked up returns and cores and left receipt of parts picked up with customer.
  • Assisted with in store retail customers and and answered phones for both retail and commercial customers.
  • Filled in for dispatcher when they were not on site.
  • Helped keep inventory updated and helped by putting freight away
  • Checked parts computer for stock items and initiated special orders.
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Determined parts needed by analyzing information and descriptions provided by customer.
  • Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
  • Pulled parts off store shelves to fill customer orders.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Fostered positive working relationships with regular customers.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.

Dispatcher and Will Call Driver

Napa Auto Parts
02.2007 - 02.2009
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Answered phone calls and responded to customer emails.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Provided customers with information on products and services.
  • Tracked and monitored vehicle performance and maintenance.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Assisted in resolving customer complaints and grievances.
  • Managed customer accounts and invoicing.
  • Communicated with customers to provide delivery updates and resolution.
  • Drove to Longmont 4 times a day to pick up special orders from DC and freight from our Longmont Hub
  • Loaded and unloaded vehicle and operated the vehicle safely and efficiently

Laundry Attendant

Sierra Vista Nursing Home
03.2006 - 02.2007
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Collected soiled linens and clothing and pretreated stains.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
  • Examined dried clothes to identify stains, tears and issues.
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.

Education

GED -

Ferguson High School
Loveland, CO
10-1990

Skills

  • Package scanning
  • Time management
  • GPS navigation
  • Delivery logging
  • Inventory counting
  • Product delivery
  • Payment collection
  • Loading and unloading
  • Route planning
  • Safe driving practices
  • Vehicle maintenance
  • Clean driving record
  • Parts delivery
  • Hospitality and accommodation
  • Customer service
  • Multi-tasking

Timeline

Delivery Driver

O'Reilly Auto Parts
04.2023 - 03.2025

Dispatcher and Will Call Driver

Napa Auto Parts
02.2007 - 02.2009

Laundry Attendant

Sierra Vista Nursing Home
03.2006 - 02.2007

GED -

Ferguson High School

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Tammy Blood