Tamika Aumiller
Littleton
Summary
Experienced with handling customer inquiries and resolving issues promptly. Utilizes effective communication and problem-solving skills to ensure customer satisfaction. Track record of maintaining positive and efficient service environment.
Customer service professional with extensive experience in delivering high-quality service and support. Proven ability to handle diverse customer inquiries and challenges with poise. Valued team collaborator known for achieving results and adapting to changing demands. Strong communication and problem-solving abilities.
Overview
20
20
years of professional experience
Work History
Customer Service Desk Clerk
King Soopers
08.2019 - Current
- Provided exceptional customer support via phone, email, and in-person interactions.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with team members to streamline service processes and improve response times.
- Trained new staff on best practices for customer communication and issue resolution.
- Identified recurring issues and presented solutions to management for process improvement.
- Monitored service desk performance metrics to ensure adherence to quality standards.
- Assisted in developing training materials aimed at enhancing team productivity and effectiveness.
Cook/hostess
Red Robin
05.2015 - 07.2018
- Prepared and cooked diverse menu items following standardized recipes and presentation guidelines.
- Oversaw kitchen operations, ensuring compliance with food safety regulations and sanitation standards.
- Trained and mentored junior cooks, enhancing team skills and overall kitchen efficiency.
- Streamlined ingredient sourcing processes, reducing waste and improving inventory management.
- Collaborated with front-of-house staff to ensure timely meal delivery and customer satisfaction.
Sales Associate
Macys
08.2013 - 11.2013
- Performed duties as a sales associate interacting with customers with a positive and friendly attitude
- Excelled in the use of customer service skills and worked diligently all season
- Seasonal
Ride Operator/ Guest Services
Elitch Gardens
03.2013 - 10.2013
- Worked hard thru the 2012 season as a ride operator assisting supervisors with breaks, paperwork, and covering shifts when positions were open
- Interacted with the customers and performed the P.L.A.Y. requirements and was a reliable and hard worker
- Seasonal
Office Administration
Job Corp
01.2011 - 07.2011
- Contributed to the team by handling all types of office machines and computer programs, and motivated others to do the best job possible and leading by example
Nanny for 1,2,3 year olds
03.2010 - 11.2010
- Consistently provided meals, a clean environment, and general care for children
- Exhibited solid trustworthiness in all aspects of the position
Head Waitress
Cutthroat Cafe
01.2008 - 05.2009
- Executed superior customer service while working with customers on orders
- Showed initiative and provided business support by helping clean and do side work
Volunteer Cook, Waitress, and Banquet Server
Warren Tech – Expectations Restaurant
01.2008 - 05.2009
- Expressed knowledge in multiple areas including: customer service, banquet serving and setup, and cooking
- Completed program at above average expectations
Counselor In Training
Camp Id-Ra-Ha-Je
05.2005 - 08.2005
- Provided care and guidance to ages 6-18 and contributed efficiently to cooking and serving
Education
Office Administration
Job Corp
Collbran, CO05.2013
Diploma - undefined
Platte Canyon High school
05.2009
Culinary
Red Rocks Community College
Denver, CO05.2009
Skills
- Childcare/Nanny
- Office Administration
- Cashier
- Waitressing/Serving
- Success with Team
- Counseling Children
- Customer Service
- Computers
- Problem Solving
Timeline
Customer Service Desk Clerk
King Soopers
08.2019 - Current
Cook/hostess
Red Robin
05.2015 - 07.2018
Sales Associate
Macys
08.2013 - 11.2013
Ride Operator/ Guest Services
Elitch Gardens
03.2013 - 10.2013
Office Administration
Job Corp
01.2011 - 07.2011
Nanny for 1,2,3 year olds
03.2010 - 11.2010
Head Waitress
Cutthroat Cafe
01.2008 - 05.2009
Volunteer Cook, Waitress, and Banquet Server
Warren Tech – Expectations Restaurant
01.2008 - 05.2009
Counselor In Training
Camp Id-Ra-Ha-Je
05.2005 - 08.2005
Diploma - undefined
Platte Canyon High school
Office Administration
Job Corp
Culinary
Red Rocks Community College