Tameka Harris
Aurora
Summary
Results-oriented professional with extensive experience in client relationship management and data analysis. Skilled in implementing quality assurance protocols and identifying process improvements, leading to enhanced operational performance and successful budget oversight.
Overview
19
19
years of professional experience
Work History
Director of RCM
Trident Care
Aurora
07.2024 - Current
- Developed training materials to enhance staff onboarding and ongoing education.
- Implemented quality assurance protocols to ensure compliance standards are met.
- Analyzed operational workflows to identify areas for process improvement.
- Oversaw budget planning to align departmental resource allocation with strategic objectives.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Developed policies and procedures to ensure compliance with corporate standards.
- Collaborated with senior leadership to set long-term objectives for the company.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Created detailed project plans outlining timelines, goals, budgets, staffing needs, and requirements to ensure successful execution.
- Identified opportunities for improvement in operational performance metrics.
- Partnered with staff to create professional development plans to support personal and business growth.
- Spearheaded the development and launch of new products or services.
Client Collections Manager
Trident Care
Aurora
03.2022 - 07.2024
- Managed daily collections operations and team performance at Trident Care.
- Developed and implemented collection strategies to enhance efficiency.
- Trained and mentored staff on best practices in collections processes.
- Analyzed accounts receivable data to identify collection trends.
- Developed and improved procedures for collection of past due amounts.
- Identified potential areas of improvement in collections process and implemented changes accordingly.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
Client Collections Supervisor
Trident Care
Aurora
09.2019 - 03.2022
- Supervised daily collections operations, ensuring timely resolution of accounts and minimizing overdue balances.
- Trained and mentored team members on best practices in collections processes.
- Analyzed collection reports, identifying trends and recommending improvements to enhance collection efficiency.
- Reviewed and approved payment arrangements for customers facing financial difficulties.
- Performed research and due diligence to resolve issues.
- Investigated escalated customer inquiries and disputes, resolving billing errors and discrepancies to maintain customer satisfaction.
Account Coordinator Collector
Trident Care
Aurora
07.2007 - 09.2019
- Collaborated with team members to enhance service delivery and improve client satisfaction.
- Conducted regular follow-ups with clients to address inquiries and concerns.
- Identified discrepancies in customer accounts, resolved issues promptly, and updated records accordingly.
- Managed collections accounts to ensure timely payment from clients.
- Analyzed account data to identify patterns in payment behavior.
- Engaged with clients via phone and email to establish and negotiate effective payment plans.
- Managed a portfolio of delinquent accounts and implemented strategies to reduce delinquency.
- Maintained comprehensive records of collection activities, tracking all communication and payments received.
Education
High School Diploma -
South High School
Denver, CO06-1994
Skills
- Financial oversight
- Regulatory compliance
- Quality assurance
- Data analysis
- Performance metrics
- Client relationship management
- Client relations
- Team leadership
- Leadership development
- Problem solving
Timeline
Director of RCM
Trident Care
07.2024 - Current
Client Collections Manager
Trident Care
03.2022 - 07.2024
Client Collections Supervisor
Trident Care
09.2019 - 03.2022
Account Coordinator Collector
Trident Care
07.2007 - 09.2019
High School Diploma -
South High School