Tamberlyn Chaffins
Greeley
Summary
Dynamic Account Manager with over 18 years of experience at Tricor Metals and Dynamet Industries, excelling in client satisfaction and account development. Spearheaded a $200k sales achievement for slow-moving inventory, showcasing exceptional client relationship management and Excel proficiency. Renowned for mentoring teams and fostering vendor relations, consistently enhancing customer service excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Merritt Aluminum Products
Fort Lupton
05.2024 - 11.2025
- Managed customer accounts and maintained relationships to drive sales growth.
- Developed product knowledge to effectively address customer inquiries and needs.
- Collaborated with team members to ensure timely order fulfillment and delivery.
- Assisted in training new sales representatives on processes and systems.
- Provided customers with product information, pricing and availability.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
Account Manager
Tricor Metals
Wooster
03.2020 - 04.2024
- Managed the end-to-end order process, from order placement to delivery, ensuring timely and accurate fulfillment
- Prepared regular sales reports and forecasts for management, contributing to strategic decision-making
- Effectively communicated product features and benefits to customers, addressing inquiries and concerns
- Qualifying new accounts
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
CSR/Account Manager III
Dynamet Industries
03.2006 - 02.2020
- Oversee the complete customer lifecycle, handling sales, order management, and billing for a Forty-Five Million Dollar customer portfolio
- Lead the training, coaching, and mentoring efforts for field sales teams and newly onboarded Customer Service Representatives (CSRs)
- Develop and uphold companywide quality control documentation, establishing it as the standard protocol
- Acknowledged as a top-performing account manager, achieving $200k in sales for slow-moving inventory.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Responded to telephone inquiries and complaints following standard operating procedures.
Education
Some College (No Degree) - Sales
Career Management Institute
Costa Mesa, CASkills
- Inside Sales
- Client satisfaction and account development
- Order and JIT management
- Accounts payable and receivable
- Microsoft office
- Excel
- Client Relationship Management
- Vendor Relations
- Account development
- Customer Service
- Account Management
- Employee Mentoring
- Coordinating documents
- Problem solving
- Email and phone etiquette
- Sales closing
- CRM proficiency
- B2B sales
Certification
Sales & Customer service
REFERENCES
References available upon request
WEBSITE, PORTFOLIO AND PROFILES
linkedin.com/in/Tamberlyn-Chaffins-48b082191
Timeline
Inside Sales Representative
Merritt Aluminum Products
05.2024 - 11.2025
Account Manager
Tricor Metals
03.2020 - 04.2024
CSR/Account Manager III
Dynamet Industries
03.2006 - 02.2020
Some College (No Degree) - Sales
Career Management Institute