Tamara Fullilove
Aurora
Summary
Experienced professional specializing in guest relations and event coordination at Colorado Convention Center. Demonstrated success in improving visitor satisfaction through strategic crowd management and superior customer service. Skilled in Microsoft Excel for data organization and reporting, driving operational efficiency and team performance.
Overview
17
17
years of professional experience
Work History
– Guest Service/Greeter/Usher
Colorado Convention Center
Denver
07.2022 - Current
- Assisted attendees by reviewing documents and addressing inquiries promptly.
- Utilized Microsoft Word and Excel for scheduling and coordination with staff and partners.
- Prepared reports, presentations, and documentation to support management initiatives.
- Greeted guests at event entrances, ensuring a welcoming atmosphere.
- Managed crowd dynamics during peak hours to enhance attendee experience.
- Collaborated with security teams to ensure safe venue operations.
- Addressed guest inquiries effectively to maintain high visitor satisfaction.
Driver, Trainer, Dispatch
Transdev Transportation
Denver
08.2017 - 03.2020
- Managed daily logs, schedules, and routes via Microsoft Excel to optimize operational efficiency.
- Monitored driver status using map logs and two-way radio communications.
- Trained and evaluated new drivers, assigning routes and providing continuous coaching.
- Directed accident protocols while promptly addressing driver concerns.
- Operated Access-a-Ride buses, ensuring safe passenger transport.
- Assigned transportation vehicles and routes to enhance resource allocation.
- Communicated with drivers regarding route, schedule, and weather updates.
- Attended monthly safety meetings to reinforce compliance and best practices.
Receptionist Assistant
Universal Lending Corporation
Denver
04.2015 - 07.2017
- Greeted clients and visitors with professionalism and warmth to enhance first impressions.
- Managed incoming calls, directing inquiries to appropriate departments for timely responses.
- Scheduled appointments and maintained team calendars to optimize workflow efficiency.
- Coordinated office supplies, ensuring adequate inventory levels for uninterrupted operations.
- Assisted in preparing documentation for loan applications and client meetings to facilitate processes.
- Handled incoming mail, managed outgoing correspondence, and supported general office operations.
- Performed clerical tasks, including filing, photocopying, data entry, and inventory management.
- Contributed to report and presentation preparation, enhancing internal documentation quality.
Assistant Manager
JCPenney
Aurora
11.2008 - 04.2015
- Developed effective merchandising displays to maximize product visibility.
- Resolved customer inquiries and issues to ensure satisfaction.
- Implemented training programs that enhanced team skills and improved performance.
- Utilized Excel and Word for employee scheduling and reporting.
- Managed inventory levels, coordinating timely stock replenishments.
- Conducted recruitment for new stylist positions to strengthen team capabilities.
- Generated reports on sales trends, inventory levels, and financial performance.
Education
Cosmetology -
Artistic Beauty College
Aurora, CO10-2006
High School Diploma -
Nathan Hale High School
Tulsa, OK05-2000
Skills
- Guest relations and customer service
- Event coordination and crowd management
- Microsoft Excel proficiency
- Microsoft Office Suite expertise
- Two-way radio communication
- Office organization and filing systems
- Calendar and schedule management
- Front desk support and customer service
- Report preparation and data organization
Timeline
– Guest Service/Greeter/Usher
Colorado Convention Center
07.2022 - Current
Driver, Trainer, Dispatch
Transdev Transportation
08.2017 - 03.2020
Receptionist Assistant
Universal Lending Corporation
04.2015 - 07.2017
Assistant Manager
JCPenney
11.2008 - 04.2015
Cosmetology -
Artistic Beauty College
High School Diploma -
Nathan Hale High School
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