Talia Maldonado
Boulder
Summary
Result-driven Collector known for high productivity and efficient task completion. Specialize in negotiation, debt recovery strategies, and customer service. Excel in communication, adaptability, and problem-solving, ensuring successful resolution of accounts while maintaining positive relationships.
Overview
6
6
years of professional experience
Work History
Collector
First Credit Corporation
Boulder
04.2023 - Current
- Assist customers with account inquiries.
- Maintain accurate records of customer interactions and payments.
- Assist and guide customers in finding payment plans when they are facing financial hardships.
- Remain calm, stay professional, and provide exceptional service on calls, even when interacting with difficult individuals.
- Handle anywhere from 20-50 inbound calls and make upwards of 300 calls a day while also completing multiple daily reports.
Security Officer/Receptionist
Prosegur
Longmont
05.2022 - 01.2023
- Respond quickly to all security threats
- Complete hourly patrols inside and outside two facilities
- Watch security cameras for any suspicious or hazardous activity
- Communicate any activity during my shift to my peers and supervisors
- Assist public and client employees with various tasks daily
- Complete receptionist duties including check people in and out and assign badges
- Receive and check out packages for employees
- Answer phone calls and send out emails
Warehouse Associate
AirTurn, Inc.
Boulder
08.2021 - 05.2022
- Assemble units using hand tools and power tools
- Wired units
- Inspect, test and adjust completed units to ensure that units meet specifications
Order Fulfillment Specialist
Electric Tobacconist LLC
Boulder
12.2019 - 04.2021
- Understand work order to retrieve correct product from shelves and bins
- Pack, seal, label and affix postage to prepare for shipping
- Correspond with designated individuals to rectify problems which include damages shortages and nonconformance to specifications
Education
High School Diploma -
Frederick High School
Frederick, CoSkills
- Customer Service
- Conflict resolution
- Customer relationship management
- Time management
- Problem solving
- Attention to detail
- Payment plan coordination
- Payment processing
Timeline
Collector
First Credit Corporation
04.2023 - Current
Security Officer/Receptionist
Prosegur
05.2022 - 01.2023
Warehouse Associate
AirTurn, Inc.
08.2021 - 05.2022
Order Fulfillment Specialist
Electric Tobacconist LLC
12.2019 - 04.2021
High School Diploma -
Frederick High School