Talia Labriola
Denver
Summary
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Server /Assistant Manager
Kucu Tequlia Bistro
09.2023 - Current
- Enhanced customer satisfaction by ensuring prompt and courteous service from the server team.
- Streamlined communication between kitchen staff and servers for improved order accuracy and timeliness.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Reduced wait times with effective table management strategies, enhancing customer experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server/Bartender
Rupert’s
08.2022 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Customer Service Representative
Ski Barn Durango
10.2022 - 04.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Data Entry Clerk /Customer Service Representative
TrackR
06.2020 - 08.2022
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Education
Associate of Arts -
Community College of Denver
Denver, CO08.2016
High School Diploma -
Wheat Ridge High School
Wheat Ridge, CO05.2014
Skills
- Maintaining Clean Work Areas
- Customer Needs Assessments
- Billing and Payment Processing
- Server Management
- Employee Development
- Restaurant Operation
- Shipment Preparation
- Team Training
- Guest Satisfaction
- Hospitality Management
- Guest Relations
- Customer Engagement
- Front of House Management
- Staffing and Sales Reporting
- Credit Card Transaction Processing
- Phone Inquiries
- Anticipating Problems
Timeline
Server /Assistant Manager
Kucu Tequlia Bistro
09.2023 - Current
Customer Service Representative
Ski Barn Durango
10.2022 - 04.2023
Server/Bartender
Rupert’s
08.2022 - 08.2023
Data Entry Clerk /Customer Service Representative
TrackR
06.2020 - 08.2022
Associate of Arts -
Community College of Denver
High School Diploma -
Wheat Ridge High School
Similar Profiles
Max Isaac TilinMax Isaac Tilin
Server at Kucu Tequila BistroServer at Kucu Tequila Bistro
Tiana IbarraTiana Ibarra
General Manager at Kucu Tequila BistroGeneral Manager at Kucu Tequila Bistro
AshleY MedreaAshleY Medrea
Bartender at Siete Tacos and TequliaBartender at Siete Tacos and Tequlia