Tajah Luster
Greenville,MS
Summary
Dedicated administrative professional with successful medical experience in fast-paced office, hospital, retail and remote setting. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Senior Pharmacy Resolution Specialist
Centene
02.2024 - Current
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience
Remote Member Advocate
Maxor
01.2023 - 11.2023
- Worked effectively with staff from all departments to coordinate resolutions
- Responded to patient concerns and questions with compassionate and knowledgeable service
- Facilitated communication between patients, families and healthcare providers to support comprehension
- Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain
- Responded to customer calls and emails to answer questions about products and services
- Placed outbound customer service or customer satisfaction calls to follow up on issues
Remote - Prior Authorization Pharmacy Technician
CVS Caremark
12.2021 - 01.2023
- Communicate with physicians, insurance companies and members while gathering data to process prior authorizations in order to obtain Tier 3 medications
- Establish or maintain patient profiles, including lists of medications taken by individual patients
- Answer telephones, responding to questions or requests
- Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information
- Resolved third-party billing, computer system and customer service issues
Certified Pharmacy Technician
Chicot Memorial Medical Center
12.2018 - 12.2021
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Preparing presentations and monthly projects
- Prepack bulk medicines, fill bottles with prescribed medications, and type and affix labels
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Assisted development and implementation of new administrative procedures
- Mix pharmaceutical preparations, according to written prescriptions
- Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages
- Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into computer
Pharmacy Technician
Fred's Pharmacy
08.2014 - 10.2018
- Coordinated with prescriber or pharmacist to clarify issues or problems with dosing or instructions
- Processed claims for third-party prescription services
- Followed standard operating procedures for maintaining accurate and readily retrievable accountability records
- Input patient and prescription information to produce product labels and assist in prescription filling process
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Cross-trained existing employees to maximize team agility and performance
Education
Bachelor Of Arts - Sociology
Tougaloo College
Tougaloo, MS05.2014
High School Diploma -
Greenville Weston High School
Greenville, MS05.2010
Skills
- Problem-Solving Skills
- Patient Confidentiality
- Clerical Support
- Pharmacy Records Management
- Inventory Control
- Staff Development
- Office Administration
Timeline
Senior Pharmacy Resolution Specialist
Centene
02.2024 - Current
Remote Member Advocate
Maxor
01.2023 - 11.2023
Remote - Prior Authorization Pharmacy Technician
CVS Caremark
12.2021 - 01.2023
Certified Pharmacy Technician
Chicot Memorial Medical Center
12.2018 - 12.2021
Pharmacy Technician
Fred's Pharmacy
08.2014 - 10.2018
High School Diploma -
Greenville Weston High School
Bachelor Of Arts - Sociology
Tougaloo College
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