Tahjalea Simpson
Colorado Springs
Summary
Resourceful Associate known for high productivity and efficient task completion. Specialized in time management, client relationship building, and data analysis. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and project success. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
5
5
years of professional experience
Work History
Associate
Amazon
Colorado Springs
11.2024 - Current
- Maintained records related to sales for store management.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Prepared merchandise for purchase or rental.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Operated equipment such as scanners and scales correctly during checkout process.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Shift Leader
Eddie E Turner
Colorado Springs
12.2023 - 07.2024
- Assisted general manager with operations game plan and company initiatives implementation.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Evaluated employee performance, delivering individualized feedback and praise.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Coached team members to increase productivity and reduce workplace accidents.
- Monitored inventory levels and ordered supplies as needed.
- Adhered to all health code regulations while preparing food items for customers.
Manager
Thompson Mangment LLC McDonalds
Colorado Springs
10.2022 - 12.2023
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Monitored staff performance and addressed issues.
- Implemented quality control measures to uphold company standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
Cashier
Eddie E Turner
Colorado Springs
04.2022 - 12.2023
- Counted and balanced cashier drawers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Welcomed customers, offering assistance to help find store items.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Crew Member
Thompson Management LLC McDonalds
Colorado Springs
07.2020 - 10.2022
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Adhered to health department regulations regarding food handling procedures.
- Upheld high standards of productivity and quality in operations.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Education
High School Diploma -
Sand Creek High School
Colorado Springs, CO05-2022
Associate of Science - General Studies
Pikes Peak State College
Colorado Springs, CO05-2023
Associate of Applied Science - Nursing
Pikes Peak Community College
Colorado Springs, COSkills
- Preparing reports
- Strategy development
- Point of sale operation
- Data entry
- Decision-making
- Creative problem solving
- Customer relationship management (CRM)
- Multitasking and organization
- Time management
- Leadership qualities
- Issue troubleshooting
- Computer skills
- Sales expertise
Timeline
Associate
Amazon
11.2024 - Current
Shift Leader
Eddie E Turner
12.2023 - 07.2024
Manager
Thompson Mangment LLC McDonalds
10.2022 - 12.2023
Cashier
Eddie E Turner
04.2022 - 12.2023
Crew Member
Thompson Management LLC McDonalds
07.2020 - 10.2022
High School Diploma -
Sand Creek High School
Associate of Science - General Studies
Pikes Peak State College
Associate of Applied Science - Nursing
Pikes Peak Community College
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