Taesaun Flerry

• Serviced, reconditioned, and maintained a wide range of temporary HVAC and air quality equipment for rental deployment, including high-voltage (208/480V) commercial systems, ground thaw units, roll heaters, air scrubbers, electric and gas-fired heaters, and portable air conditioners used in both commercial venues and restaurant/business environments. Operated under a consistent year-round on-call schedule, serving as the only EPA-certified technician within the branch—regularly assigned to service calls involving trusted officials and regulatory oversight.Demonstrated expertise in diagnosing and repairing complex systems while mentoring peers to enhance their technical and diagnostic skills. Contributed to operational improvements by implementing stronger unit summary writing, maintenance documentation practices, and shop workflow efficiencies. Built strong working relationships with construction superintendents during equipment installation, service, and retrieval phases.Operated forklifts and towed trailers in compliance with DOT regulations to transport HVAC equipment. Supported interstate operations by flying to assist remote branches and performing installations across state lines, contributing to the company’s growth and reputation for professionalism and reliability in the temporary climate solutions industry.

• Highly motivated HVAC Service Technician with a proven ability to quickly excel in fast-paced environments and exceed performance benchmarks. Recognized for consistently high closing rates, exceptional craftsmanship, and the ability to build strong, lasting rapport with customers. Played a key role in influencing company leadership to transition from the NEXSTAR sales training model to a CertainPath approach, directly tied to demonstrated trustworthiness, technical accuracy, and customer-first service delivery. Combines deep technical knowledge with authentic communication to drive both customer satisfaction and revenue growth.
• Tested components of heating and cooling systems using specialized tools and equipment.
• Identified potential issues with existing HVAC-R systems before they became major problems.
• Followed up with customers after job completion in order to ensure satisfaction with the results.
• Completed detailed reports documenting all service activities related to each job assignment.
• Provided technical support to customers regarding operation and maintenance of their heating and cooling systems.
• Maintained records of customer service calls including type of work performed, time spent on job site, materials used.
• Provided recommendations on energy efficient products that could help save money on utility bills.
• Replaced worn out parts of HVAC-R systems with new components according to manufacturer instructions.

Responsibilities included servicing and repairing residential HVAC systems in accordance with manufacturer specifications, with a strong emphasis on diagnostic accuracy and long-term system performance. Built lasting customer trust by clearly communicating service value, offering tailored repair and maintenance options, and addressing questions with professionalism and empathy. Maintained a high standard of craftsmanship and took pride in delivering solutions that ensured both comfort and satisfaction.

• Tested components of heating and cooling systems using specialized tools and equipment.
• Repaired faulty wiring, motors, compressors, condensers, evaporators, and other components of HVAC-R systems.
• Responded quickly to emergency calls from customers whose HVAC-R equipment had broken down unexpectedly.
• Ordered necessary parts from suppliers in order to complete jobs efficiently.
• Diagnosed problems with HVAC-R systems to determine necessary repairs or replacements.

• Increased in knowledge of the trade through weekly training and ongoing lifelong learning and excelled in the field as a service technician running maintenances and diagnostics/repair on residential HVAC equipment
• Became proficient with the ServiceTitan application used for business
• Effectively communicated general assessment of whole system functions and maintenance recommendations to ensure proper operation of units to manufacturer specifications with strong interpersonal and communicative skills.

• Work as an HVAC Service Technician providing professional customer service and technical knowledge of the trade
• Being dispatched on service calls, tune ups, and estimates, closing out large sales and outperforming my hourly pay within the first three months of employment.

Gained foundational experience in the HVAC service field, learning the importance of precision, time management, and customer communication in real-world settings. Faced early challenges that became valuable learning opportunities, helping shape a stronger technical approach and deeper understanding of field expectations. Used the experience as a stepping stone for continued growth and long-term success in the industry.

• Calibrated thermostats, tested capacitors and checked refrigerant levels for proper functioning of the system.
• Maintained records of all repairs and maintenance activities for future reference purposes.
• Inspected electrical wiring of existing HVAC systems to identify potential problems and safety hazards.

• Completed certification, safety training, and mastery of power pallet jack to quickly and strategically unload trailers, and cargo on salvage dock to appropriate bin locations within large warehouse
• Working specifically in salvage and reclamation.

• Matching pick tags to orders to complete detailed service orders within a timely manner (over one case per minute), overnight stocking, and product facing for opening store presentation.