Taelor Candelaria

Reviewed and processed Airport ID badge, access media, and fingerprint applications in compliance with TSA and FAA regulations. Safeguarded personal information during the badging process, ensuring strict adherence to privacy and data security standards.

Interpreted and applied TSA and FAA regulatory requirements to verify proper identification and authorization of airport personnel and users.

Assessed situations objectively and efficiently to determine appropriate actions in routine and emergency scenarios. Assigned and issued appropriate access levels based on the TSA-approved Airport Security Plan. Conducted security training and airfield driving courses for airport employees, contractors, and tenants; regularly updated training curriculum to reflect new TSA and FAA guidelines. Verified contractor insurance compliance prior to granting access to restricted Airport Operations Areas. Ensured ground transportation providers met all operational and regulatory requirements established by the Public Utilities Commission (PUC) and airport management.

Supported Airport Operations during irregular and emergency events by assisting with fire watches, providing security escorts, and performing additional duties to maintain safety and operational continuity.

Responding quickly and effectively to both emergency and non-emergency situations, using specialized communication software to ensure timely notifications to appropriate agencies and departments. Coordinates the flow of critical information to help minimize disruptions and maintain the continuity of airport operations. Monitoring a range of systems such as multi-band radio consoles, CCTV surveillance, security alarms, emergency phones, building automation controls, weather alert equipment, and flight tracking tools. Regularly assist the public and airport tenants, addressing service concerns and complaints with professionalism. Operates a centralized communications console, managing incoming calls, paging systems, intercoms, and two-way radios, while providing accurate routing and responses to inquiries about airport services and protocols. Assess and prioritize incoming reports to determine the proper course of action and notification routing. Maintain detailed communication logs and dispatch records, tracking field unit activity and radio traffic, and use various computer systems for data entry and information retrieval. Additionally, I develop and manage resource materials such as maps, directories, spreadsheets, and reports in both digital and physical formats. I conduct regular facility inspections to ensure compliance with all applicable federal, state, and airport regulations. Working in a 24/7 operational environment has sharpened my ability to stay calm under pressure, multitask effectively, and uphold high standards of accuracy and responsiveness.

Airport operations and credentialing, with a strong focus on maintaining confidentiality and protecting sensitive personal information throughout the badging and fingerprinting process. Proficient in reviewing and processing airport identification media in strict alignment with TSA, FAA, and Airport Security Plan regulations, ensuring proper authorization and issuing correct access levels. Interpreting and applying complex federal, state, and airport-specific policies and procedures, while providing clear explanations to internal staff, contractors, and occasionally the public. Assigns comprehensive security training and airfield driving instruction for airport personnel, tenants, and contractors, integrating the most current TSA and FAA guidelines. Ensures all ground transportation providers and contractors meet regulatory and insurance and permit requirements for operational area access. Supports emergency and irregular airport operations by assisting with security, and other safety-critical duties. Effectively communicating complex issues, offering thoughtful solutions, and navigating high-pressure or sensitive situations with professionalism and poise. Capable of independently completing tasks with minimal supervision while shifting priorities, frequent interruptions, and tight deadlines. Maintains strong working relationships across city departments and with the public, consistently delivering exceptional customer service. Stays up to date on evolving airport operational, security, and safety concerns, responds promptly to administrative inquiries, and communicates effectively in both written and verbal forms.

Considerable knowledge of TSA regulations, airport operations, and TSA security software. Guided the work and development of the team through job coaching, mentoring, enforcing disciplinary actions, managing staff schedules, measuring staff performance Supported the program analysis functions and processes, i.e., applied analytical techniques to perform combination of routine and varying assignments while assisting executives and my team in day-to-day operations. Participated in writing Standard Operating Procedures (SOPs), Job Aids, Project files, and written instructions while recommended processes for improvements across the organization to deliver the best possible response to stakeholders. Developed long-term strategic and short-term tactical organizational goals, objectives, and resource requirements Collaborated with internal and external stakeholders in the processing of subjects attempting to access U.S. and International aircrafts. Continually improved operations and efficiencies of the Identity Verification process. Assisted in the training and conducted certification of newly hired contractors serving in the Identity Verification mission. Maintained and managed performance evaluation plans for employees; provided feedback and follow up for employees on a quarterly basis. Identified training gaps by team members and made written recommendations to leadership to improve employee’s morale, policies, and procedures. Performed passenger identity verification processes for airport checkpoints nationwide for passengers with insufficient or no proper identification. Utilized vetting and verification software and databases to gather and evaluate passenger facts and recommended appropriate risk/threat determinations to resolve travel document and identity situations at checkpoints. Analyzed and designed, developed, implemented, and evaluated new and existing training programs for the TSA workforce; and utilized Kirkpatrick Four- Level Training Evaluation Model to analyze training effectiveness that was learned through CAPM and PMP training. Provided expertise, advice, and recommendations to management regarding the processes used to analyze, design, develop, implement, and evaluate both traditional and innovative education and training systems; created performance improvement interventions to include interactive media and courseware. Developed innovative instructional processes and/or interventions to solve performance problems; researches and develops new programs in web- based or other digital delivery formats; and assists in procuring, developing, and evaluated interactive courseware and other tools necessary for the implementation of the ADDIE process, and interpreted and assisted in the development of instructional policy as required. Created and monitored training plans and timelines in a multi-disciplinary structured environment, obtained cooperation from multiple senior managers and staff for successful project completion. Conducted analysis of training requests to verify identified training need, identified possible training solutions, and recommend and develop effective solutions to performance problems. Collaborated with Subject Matter Experts (SMEs) on various training development projects where specific technical knowledge Is necessary. Vetting Operations/Identity Verification Call Center, Office of Intelligence and Analysis Mission Critical Position.