Sylvia Hernandez
Colorado Springs
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Registered Medical Assistant
Colorado Springs Interventional Pain Management
03.2020 - 01.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
Member Service Representative
Planet Fitness
04.2018 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Education
Associate of Science - Diagnostic Medical Sonography
Concorde Career College
04-2026
Graduate Certificate - Medical Assisting
Pima
06-2020
Skills
- Patient flow management
- HIPAA compliance
- Laboratory specimen collection
- Medical records management
- Patient care coordination
- Compassionate
- Reliable team player
- Customer service
- Adaptable
- Relationship building
- Financial transactions
- Sales strategy
Languages
English
Full Professional
Timeline
Registered Medical Assistant
Colorado Springs Interventional Pain Management
03.2020 - 01.2025
Member Service Representative
Planet Fitness
04.2018 - 03.2020
Associate of Science - Diagnostic Medical Sonography
Concorde Career College
Graduate Certificate - Medical Assisting
Pima
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