Sydney Soucek
Thornton
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using decision-making skills and sound judgment to positively impact company success. Dedicated to applying training and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Office Administrator
Foothills Powder Coating
11.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
- Expedited invoice processing by accurately reviewing submissions, reconciling accounts payable discrepancies, and conducting timely payments.
District Operations Manager
Waste Management
05.2022 - 01.2023
- Led a team of 5 managers in daily operations to enhance safety, service and savings.
- Enhanced district performance by implementing proven management processes to increase revenue.
- Developed processes to save on costs and prevent losses.
- Developed processes to increase safety environment.
- Suggested corrective services to handle customer complaints.
Route Manager
Waste Management
12.2018 - 04.2022
- Led and mentored an average of 30 direct employees as well as others within the company, with key focuses of safety, service and savings.
- Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives.
- Worked with functional groups to resolve employee relations and labor relations issues.
- Scheduled, attended and contributed to safety and leadership development meetings to maintain working relationships and promote maximum morale and productivity.
Operations Specialist
Waste Management
07.2017 - 11.2018
- Collected, arranged and input information into database system.
- Assist managers by tracking, analyzing and communicating reports to determine needed improvements in each department.
- Interact daily with 100+ drivers to confirm and assist in any data and route concerns.
- Manage inventory of office and driver supplies needed, utilizing PeopleSoft to replenish supplies as needed
Sales Coordinator
Waste Management
09.2015 - 06.2017
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Investigated root causes regarding service challenges for all National and Broker accounts.
- Compiled client profiles and entered information into operating system.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Managed DART program, tracking and generating reports for construction projects in Four Corners Market Area
Dispatcher
Waste Management
02.2015 - 08.2015
- Directed dispatching, routing and tracking of average 100 fleet vehicles.
- Root cause analysis and creative problem solving surrounding customer failure, driver on-route issues, and documentation for escalation and permanent solutions
- Purpose driven radio, telephone and email communication with drivers, customers, route managers, and customer service/sales daily
Education
High School Diploma -
Dakota Ridge Senior High School
Littleton, CO01.2014
Skills
- Robust interpersonal abilities contributing to excellent relationships with colleagues in all departments
- Goal driven teamwork aptitude, ensuring that group tasks are completed successfully and timely
- Expert communication and coaching skills
- Experienced in Microsoft Office Suite and Outlook; including Word, Excel and PowerPoint
- Efficient in high volume schedule maintenance, organization, research and data entry
Contact
Thornton, CO 80023
Education
Littleton, CO
Timeline
Office Administrator
Foothills Powder Coating
11.2023 - Current
District Operations Manager
Waste Management
05.2022 - 01.2023
Route Manager
Waste Management
12.2018 - 04.2022
Operations Specialist
Waste Management
07.2017 - 11.2018
Sales Coordinator
Waste Management
09.2015 - 06.2017
Dispatcher
Waste Management
02.2015 - 08.2015
High School Diploma -
Dakota Ridge Senior High School
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