Sydney Ramirez
Denver
Summary
Dynamic shift supervisor with proven expertise at Starbucks, excelling in team leadership and operational standards enforcement. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Adept at inventory control and fostering collaboration, ensuring a seamless workflow even during peak hours. Committed to driving team success and operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Denver
01.2023 - Current
- Led and coached store crew to consistently meet operational standards.
- Resolved in-the-moment challenges to maintain smooth store workflow and enhance customer satisfaction.
- Provided friendly, informative service that elevated customer experience aligned with company goals.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Shift Leader
Chick-Fil-A
Denver
01.2021 - 01.2023
- Guided a team of 17-20 crew members daily, enforcing food service and customer service standards to achieve operational consistency.
- Ensured compliance with health and safety regulations throughout the shift.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Fostered team collaboration and adaptability to handle diverse tasks efficiently during high-volume periods.
Education
Bachelor of Arts - Philosophy, English
Arizona State University
Tempe, AZ05-2027
Associate of Arts - Business
Truckee Meadows Community College
Reno, NV12-2023
Skills
- Inventory control
- Team Leadership
- Operational Standards Enforcement
- Effective Communication
- Problem Solving
- Attention to Detail
- Adaptability
- Collaboration
Certification
- State Food Safety Certificate
Timeline
Shift Supervisor
Starbucks
01.2023 - Current
Shift Leader
Chick-Fil-A
01.2021 - 01.2023
Bachelor of Arts - Philosophy, English
Arizona State University
Associate of Arts - Business
Truckee Meadows Community College