Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sydney Moody

24426 East Louisiana Circle Aurora

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers in a fast paced environment. Looking for a new role where hard work and dedication will be highly valued.

Overview

8
8
years of professional experience

Work History

Call Center Representative Senior

UCHealth University of Colorado Hospital
07.2023 - Current
  • Answer incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
  • Answer, screen and process high volume of calls daily with all management system and web-based communications.
  • Update customer accounts, address, contact information and insurance verification within call management databases.
  • Met or exceed call speed, accuracy and volume benchmarks on a consistent basis.
  • Manage customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Provides one-on-one training to enhance employee performance and knowledge.

Patient Access Specialist

UCHealth University of Colorado Hospital
11.2021 - 2023
  • Greet and checked in patients daily, ensuring timely and accurate registration while maintaining HIPAA compliance.
  • Scheduled appointments efficiently based on providers availability
  • Verified insurance converge and eligibility for various payers.
  • Colleted co-pays at time of service, handling cash, credit, and checks with accuracy.
  • Explained all required patient signatures including HIPAA acknowledgments, consent for treatment, financial responsibility and privacy disclosures with understanding before signing.
  • Managed daily work queues to complete registration tasks, correct errors, and update insurance.



Food Service Worker

Denver County Jail
01.2019 - 05.2021
  • Preparing food for inmates in a secure setting under OSHA guidelines.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.

Movie Theater Attendant

Century 16 Cinemark
01.2018 - 05.2020
  • Provided customer service for theater patrons.
  • Performed cleaning processes to assure customer safety.
  • Patrolled hallways and movie rooms during show times and performed security procedures.
  • Performed ushering duties and assisted customers with seating.
  • Took misplaced customer items to lost and found areas and reported complex issues to supervisors.
  • Distributed refunds, promoted theater merchandise and issued gift cards.
  • Collected and took out garbage from concession stand and bathroom bins.

Education

High School Diploma -

Vista Peak 9-12 Preparatory
Aurora, CO
05.2020

Some College (No Degree) - Veterinarian Assisting

Pickens Technical College
Aurora, CO
05.2020

Skills

  • Effective verbal de-escalation
  • Customer Service Support
  • Communicating with clients
  • Interpersonal Skills
  • Quality Control
  • Account Updating
  • Payment Processing
  • Report Preparation
  • POS
  • Microsoft Office
  • Epic Health Record System
  • Call documentation skills
  • Referral Management
  • HIPPA Compliance
  • Insurance Verification
  • Work Queue Management

Timeline

Call Center Representative Senior

UCHealth University of Colorado Hospital
07.2023 - Current

Patient Access Specialist

UCHealth University of Colorado Hospital
11.2021 - 2023

Food Service Worker

Denver County Jail
01.2019 - 05.2021

Movie Theater Attendant

Century 16 Cinemark
01.2018 - 05.2020

Some College (No Degree) - Veterinarian Assisting

Pickens Technical College

High School Diploma -

Vista Peak 9-12 Preparatory

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Sydney Moody