Sydney Mack
Colorado Springs
Summary
Experienced financial professional with good administrative, relationship-building and interpersonal communication abilities. Well-versed in running fast, error-free closings with excellent multitasking, time management and prioritization skills. Dedicated to optimizing procedures to better serve customer and company needs.
Overview
5
5
years of professional experience
Work History
Post Closer
Mortgage Solutions Financial
04.2024 - Current
- Completed post-closing quality control evaluations of originated mortgage loans.
- Prepared and reviewed buyer, seller, HUD and other transaction documents.
- Prepared loan packages and closing instructions for bank employees.
- Managed disbursements, cut and processed checks and mailed correspondence.
Medical Receptionist
Peak Vista Community Health Centers
11.2022 - 04.2024
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Member Service Representative
Ent Credit Union
09.2021 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Met customer call guidelines for service levels, handle time and productivity.
CNA
Pikes Peak Hospice And Palliative Care
11.2019 - 01.2020
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Documented patient information and care activities in electronic health record.
Education
High School Diploma -
Vista Ridge High School
Colorado Springs, CO05-2019
Skills
- Quality control measures
- Loan processing support
- Escrow management
- Spreadsheet tracking
- Data entry proficiency
- Medical billing
- Billing support
- EMR / EHR
- Workflow optimization
- Complaint handling
- Customer support
- Multitasking and organization
- Team collaboration
- Health monitoring
- Attention to detail
Timeline
Post Closer
Mortgage Solutions Financial
04.2024 - Current
Medical Receptionist
Peak Vista Community Health Centers
11.2022 - 04.2024
Member Service Representative
Ent Credit Union
09.2021 - 11.2022
CNA
Pikes Peak Hospice And Palliative Care
11.2019 - 01.2020
High School Diploma -
Vista Ridge High School
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