Sydney Horton
Denver
Summary
Performance-oriented leader and dependable property management professional with extensive experience overseeing affordable housing communities, tenant relations, leasing, compliance, financial reporting, and property operations. Strategic problem solver with strong leadership skills, exceptional multitasking abilities, and a proven record of creating positive, motivated work environments while maintaining high occupancy, regulatory compliance, and resident satisfaction.
Overview
11
11
years of professional experience
Work History
Property Manager II
Volunteers Of America Colorado Branch
01.2025 - Current
- Managed tenant relations, lease renewals, and occupancy goals.
- Coordinated maintenance requests and vendor services to maintain property standards.
- Conducted periodic inspections of properties to ensure compliance with housing regulations.
- Ensured compliance with affordable housing and company policies.
- Collected rent payments and monitored delinquent accounts.
- Supervised site operations and provided leadership to on-site staff.
- Completed monthly financial reports.
Property Manager
Colorado Coalition For The Homeless
04.2024 - 01.2025
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, completed background checks, and approved qualified applicants.
- Coordinated vendors to complete repairs, renovations, and landscaping services, ensuring timely project execution and property upkeep.
- Ensured timely rent collection and followed up on delinquent accounts.
- Processed evictions in compliance with state laws and company procedures, facilitating tenant turnover and property management efficiency.
- Evaluated staff performance and identified training opportunities.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits, and payments, maintaining accurate financial records and cash flow stability.
Assistant Property Manager
Colorado Coalition For The Homeless
11.2023 - 04.2024
- Assisted the Property Manager with leasing and marketing initiatives.
- Created tenant files and maintained lease agreements and payment records.
- Coordinated building maintenance and contractor scheduling.
- Conducted routine property inspections and identified maintenance needs.
- Resolved tenant concerns and maintenance issues promptly.
Assistant Property Manager
Gorman & Company
05.2022 - 07.2023
- Scheduled maintenance calls and coordinated repair requests to ensure timely service delivery.
- Contacted tenants regarding rent collections and account concerns.
- Executed leases and completed applicant screenings, facilitating smooth tenant onboarding.
- Resolved resident concerns and expedited maintenance requests.
- Conducted property inspections and coordinated repairs.
- Resolved resident concerns and expedited maintenance requests, enhancing tenant satisfaction.
- Updated tenant records in housing database to ensure accuracy and compliance. within the housing database.
- Completed documents for outside agencies.
HQS Inspector
Denver Housing Authority
06.2020 - 12.2022
- Applied extensive knowledge of housing codes and building regulations.
- Created inspection procedures and best practices to enhance operational consistency.
- Produced comprehensive inspection reports to support compliance and quality assurance.
- Generated detailed inspection reports.
- Developed inspection procedures and best practices.
- Leveraged extensive knowledge of housing codes and building regulations to ensure regulatory compliance.
Assistant Property Manager
BG Staffing - BG Multifamily
01.2019 - 05.2022
- Resolved resident concerns and maintenance requests, enhancing tenant satisfaction.
- Settled tenant conflicts through effective communication and expertise in lease agreements, fostering a positive community atmosphere.
- Conducted apartment tours and assisted prospective residents.
- Maintained tenant correspondence and records to ensure accurate documentation and timely follow-up.
- Verified rental eligibility and application requirements.
- Updated housing databases with tenant and unit information.
- Escalated critical issues to the Property Manager.
- Reviewed applications for compliance with program regulations.
Restaurant Manager
El Jefe Tacos & Burritos
10.2015 - 06.2021
- Managed daily restaurant operations, including opening and closing procedures.
- Controlled food, beverage, and labor costs to maximize profitability.
- Prepared employee schedules to ensure optimal staffing during peak business hours.
- Directed daily work assignments to enhance team productivity.
- Coached staff on customer service and upselling techniques to improve guest satisfaction.
- Coached staff on customer service and upselling techniques.
- Collaborated with team members to ensure exceptional customer experiences.
- Resolved customer concerns professionally and efficiently.
Education
High School Diploma -
McLain Community High School
Lakewood, COSkills
- Property Management
- Affordable Housing Compliance
- Housing Credit Management
- Tenant Relations
- Lease Renewals
- Leasing & Sales
- Property Inspections
- Payment Management
- Vendor Management
- Staff Management
- Business Processes & Procedures
- Housing Regulations
- Compliance Monitoring
- Marketing & Advertising
- Activity Planning
- Verbal & Written Communication
Timeline
Property Manager II
Volunteers Of America Colorado Branch
01.2025 - Current
Property Manager
Colorado Coalition For The Homeless
04.2024 - 01.2025
Assistant Property Manager
Colorado Coalition For The Homeless
11.2023 - 04.2024
Assistant Property Manager
Gorman & Company
05.2022 - 07.2023
HQS Inspector
Denver Housing Authority
06.2020 - 12.2022
Assistant Property Manager
BG Staffing - BG Multifamily
01.2019 - 05.2022
Restaurant Manager
El Jefe Tacos & Burritos
10.2015 - 06.2021
High School Diploma -
McLain Community High School