SYDNEY HERNANDEZ
Aurora
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing a strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team.
Overview
7
7
years of professional experience
Work History
Admissions Supervisor
Sierra Health + Wellness
06.2024 - Current
- Supervised admissions team, ensuring compliance with institutional policies and procedures.
- Coordinated referrals to specialists, securing authorizations from insurance providers when necessary.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Addiction Specialist
Weber Recovery Center
01.2023 - 08.2023
- Cared for patients with mental illnesses, developmental disabilities and emotional disturbance.
- Supported patients emotionally with positive communication and interactions.
- Promoted client wellness and independence with close support and proactive skill building.
- Collected information about patients' current physical conditions, including evaluating blood pressure and temperature.
Addiction Specialist
Elevate Addiction Services
02.2019 - 01.2020
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Quickly responded to crisis situations when severe mental health and behavioral issues arose
- Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
Education
Vocational Schooling -
Hoss Lee Academy
Roseville, CA01-2013
High school diploma - undefined
Visions In Education
Carmichael, CA01-2011
Skills
- Multi-line telephone skills
- Customer service specialist
- Detail oriented
- Recovery techniques specialist
- Open and clear communicator
- Business operations understanding
- Multitasking and prioritization
- Efficient and accurate
Timeline
Admissions Supervisor
Sierra Health + Wellness
06.2024 - Current
Addiction Specialist
Weber Recovery Center
01.2023 - 08.2023
Addiction Specialist
Elevate Addiction Services
02.2019 - 01.2020
High school diploma - undefined
Visions In Education
Vocational Schooling -
Hoss Lee Academy