Sydney Arnold
Denver
Summary
Retail management professional prepared for leadership roles in fast-paced environments. Proven ability to optimize store operations, boost customer engagement, and drive sales. Recognized for effective team collaboration and adaptability to changing business needs, leveraging skills in inventory control and employee development.
Overview
11
11
years of professional experience
Work History
Store Co-Manager
Ulta Cosmetics
03.2025 - Current
- Led daily operations, enhancing team performance and customer satisfaction.
- Trained and developed staff, fostering a culture of continuous improvement.
- Managed inventory levels, optimizing stock availability and minimizing discrepancies.
- Implemented visual merchandising strategies to elevate store presentation and drive sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Provided exceptional leadership by exemplifying company values and setting high standards for professional conduct among staff members.
Barista
Starbucks
04.2023 - Current
- Ensured cleanliness and organization of workspaces, including coffee machines and countertops.
- Welcomed customers and processed orders for coffee drinks, food items, and various beverages.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Handled cash operations, maintaining correctness in monetary exchanges.
- Crafted and distributed various hot and cold beverages.
Merchandising/Operations Manager, Customer Experience
Macy's
05.2024 - 03.2025
- Enhanced sales performance through selective stocking of in-demand inventory.
- Organized promotional activities aimed at enhancing customer interaction.
- Executed dynamic pricing frameworks aligned with comprehensive competitive analysis.
- Set up pricing and descriptive signs to boost visual displays.
- Guided team members in arranging store displays strategically to boost promotion success.
- Streamlined procedures to ensure efficient management of services and operations.
- Organized duty allocations for workforce.
- Enhanced operational processes to boost team performance and customer satisfaction.
- Analyzed daily report data to detect opportunities in performance trends.
- Addressed customer issues promptly, ensuring high levels of satisfaction.
Executive Development Program Trainee
Macy's
07.2022 - 06.2024
- Completed rotational program emphasizing leadership, strategic planning, and business operations.
- Developed a comprehensive understanding of key managerial functions through hands-on shadowing for two years.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Optimized store operations through effective problem-solving routines.
- Guided associates in mastering daily operational procedures.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Coordinated strategy sessions to evaluate results and outline priority action items.
Sales Manager
Macy's
10.2021 - 07.2022
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Facilitated teamwork within sales staff to boost growth strategies.
- Oversaw daily operations within sales department.
- Handled customer concerns about sales and service promptly.
- Communicated and coordinated planogram execution with sales associates.
- Maintained clean, neat, and organized work areas to enhance productivity.
- Collaborated with store management to align merchandising operations with corporate standards.
Sales Associate/Retail Merchandiser
Macy's
11.2016 - 10.2021
- Built and maintained relationships with peers and upper management to drive team success.
- Greeted customers to determine wants or needs.
- Assisted customers with product selection, sizing and styling.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Ticketed, organized, and showcased merchandise to enhance sales.
Server
The Cheesecake Factory
05.2015 - 11.2016
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Generated checks with detailed total meal expenses and taxes.
- Ensured legal compliance by verifying minimum age for alcohol consumption through ID checks.
- Kept updated on all menu items including garnishes, ingredients, and preparation techniques.
- Ensured timely and professional delivery of food orders.
- Provided excellent customer service to ensure satisfaction.
Education
Bachelor of Science - Psychology
University of Nevada, Reno
Reno, NV12-2021
Bachelor of Science - Sociology
University of Nevada, Reno
Reno, NV12-2021
Skills
- Health and safety compliance
- Production
- Performance reporting
- Performance monitoring
- Marketing
- Incidents management
- Team leadership
- Delegation
- Staff retention
- Schedule management
- Conflict mediation
- Staff development
- Inventory control
- Workforce management
- Store operations
- Staff leadership
- Recruitment and hiring
- Merchandise planning
- Sales analysis
- Multitasking and organization
References
References available upon request.
Timeline
Store Co-Manager
Ulta Cosmetics
03.2025 - Current
Merchandising/Operations Manager, Customer Experience
Macy's
05.2024 - 03.2025
Barista
Starbucks
04.2023 - Current
Executive Development Program Trainee
Macy's
07.2022 - 06.2024
Sales Manager
Macy's
10.2021 - 07.2022
Sales Associate/Retail Merchandiser
Macy's
11.2016 - 10.2021
Server
The Cheesecake Factory
05.2015 - 11.2016
Bachelor of Science - Sociology
University of Nevada, Reno
Bachelor of Science - Psychology
University of Nevada, Reno