Suzanne Hayes
Denver
Summary
Experienced sales and management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
21
21
years of professional experience
Work History
Window Covering Specialist
Rocky Mountain Shutters Shades & Closets
07.2019 - Current
- Created detailed proposals outlining project timelines, costs, materials needed, resulting in transparent communication with clients throughout the process.
- Increased sales revenue through exceptional product knowledge and persuasive presentation skills.
- Maximized sales opportunities by upselling related products or services during consultations, such as motorization options or coordinating soft furnishings.
- Educated customers on proper care and maintenance of their window treatments, prolonging the lifespan of the products.
- Collaborated with interior designers on custom window treatment projects, resulting in successful partnerships and increased referral business.
- Conducted thorough on-site measurements for precise fabricating of window coverings, avoiding costly errors or delays in installation.
- Mentored junior team members in sales techniques and product knowledge, contributing to their professional growth and success.
- Stayed current on industry trends, design styles, technological advancements affecting window coverings to provide informed suggestions to clients seeking guidance on product selection.
Sales Manager
Lowe's
07.2017 - 07.2019
- Select, train, and develop sales specialists and customer service associates in home improvement
- Encourage cross-selling of additional products and services through relationship-building and an acquired understanding of customer needs.
- Drives sales through capitalizing on company promotions and programs while working to maintain margin and eliminate loss leading practices.
- Models selling behaviors in all areas
- Subject matter expert for installation offerings and selling systems
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Installed Sales Manager
Lowe's Companies Inc
11.2013 - 07.2017
- Conducting site visits on installations in progress to ensure quality control and company standards
- Reviewed contracts for accuracy
- Contacted customers as issues arose to immediately find resolution and prevent escalation.
- Coached and trained associates on company installation offerings and proper contract creation
- Developed simplified tracking system on labor losses to identify issues and coach sales force to prevent and reduce future losses.
Department Manager
Lowe's Companies Inc
07.2004 - 10.2013
- Product Services Manager - resets and display maintenance
- Sales Floor Department Manager - leading individual departments to meet sales goals, customer service
- Adhered to all safety procedures and company standards and policies.
- Maintained established merchandising standards, including sales floor and promotional displays.
- Other positions held from August 2002-July 2004: Sales Specialist, Team Lead, Head Cashier, Returns clerk
Education
Master of Arts - Human Resource Management
Capella University
Minneapolis, MN2008
Bachelor of Arts - Instrumental Music Education
University Of Northern Colorado
Greeley, CO1997
Skills
- 4-Step Selling Process
- Closing Sales
- Relationship building
- Review of contracts
- Customization options
- Customer service
- Time management
- Communication Skills
- Sales goals attainment
- Product knowledge
- Strong interpersonal skills
- Privacy solutions
- Coaching and mentoring
- Child safety regulations
- Order management
- Energy efficiency awareness
- Conflict Resolution
- Light control
- Merchandising and display
- Time Management
Timeline
Window Covering Specialist
Rocky Mountain Shutters Shades & Closets
07.2019 - Current
Sales Manager
Lowe's
07.2017 - 07.2019
Installed Sales Manager
Lowe's Companies Inc
11.2013 - 07.2017
Department Manager
Lowe's Companies Inc
07.2004 - 10.2013
Master of Arts - Human Resource Management
Capella University
Bachelor of Arts - Instrumental Music Education
University Of Northern Colorado
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