Suzanne Green-Mullin
Colorado Springs
Summary
Highly knowledgeable and skilled learning and development specialist.
Has excellent interpersonal skills and strong abilities in designing, conducting and implementing training and educational programs.
Has superior technical writing skills and thorough knowledge of Adult Learning Theory and best training program practices.
Possesses over 30 years of Learning and Development Specialist experience.
Overview
29
29
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Documentation Manager
Landmark Worldwide, LLC
01.2021 - Current
- Design and implement programs for personnel.
- Design, develop and implement policies, procedures and protocols for Operations staff.
- Developed documentation to support the transition from an in-person, location-based organization to an online, Zoom-based organization.
- Conducted thorough audits of existing documentation to identify gaps and areas for improvement.
- Translated complex technical information into intuitive clear format.
- Fostered a culture of teamwork within the department through open communication channels, shared goals, and mutual support.
- Developed customized templates for various document types to ensure consistent branding and messaging across all materials.
- Maintained consistency in documentation style, tone, and format across all departmental materials.
Learning And Development Specialist
Performance Experts, Inc.
06.1998 - 01.2021
- Designed, developed and implemented training and development programs for companies throughout North America including Disney, AT&T, Girl Scouts of America, MetLife Insurance Company, CareCredit Financial, Synchrony Financial, etc.
- Used Adult Learning Theory in the program for training and design.
- Aligned training programs with organizational goals, ensuring that learning initiatives directly supported overarching business objectives.
- Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
- Improved employee satisfaction and morale by providing tailored professional development opportunities.
- Reduced training costs with the creation of efficient, targeted e-learning modules.
Training Manager
Qualmed Llc Solutions
07.1995 - 07.1998
- Hired and Managed a Team of 20 Training and Development and Documentation Specialists
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Developed a competency-based approach to workforce development, aligning individual skillsets with strategic business objectives.
Education
Bachelor of Arts - Psychology
University of California - Los Angeles
Los Angeles, CA 1981 - 1985
Skills
- Exemplary customer service skills
- Excellent managerial, interpersonal and communication skills
- Solid organizational skills
- Superior technical writing abilities
- Proficient Zoom and In Person Meeting facilitation
- Solid experience with PowerPoint, Excel, Outlook and Word
- Good knowledge of Adult Learning Theory and best practices
- Ability to work interdependently within a team
- Excellent documentation and time management skills
Certification
Certified Professional Seminar Leader, Landmark Training Academy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Documentation Manager
Landmark Worldwide, LLC
01.2021 - Current
Learning And Development Specialist
Performance Experts, Inc.
06.1998 - 01.2021
Training Manager
Qualmed Llc Solutions
07.1995 - 07.1998
Bachelor of Arts - Psychology
University of California - Los Angeles
1981 - 1985
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