SUSETTE GONZALES
Aurora
Summary
Dedicated employee with a proven ability to manage multiple priorities across many environments. Quick to learn new skills and adapt to changing situations, ensuring seamless operations. Collaborative team player who values recognizing the importance of the bigger picture beyond individual responsibilities. Committed to contributing effectively to team goals while maintaining high performance standards.
Overview
36
36
years of professional experience
Work History
Intensive Needs Para
Cherry Creek School District
Aurora, CO
08.2018 - Current
- Provided support to students with severe needs.
- Collaborated with teachers and specialists to implement strategies for behavioral and learning challenges.
- Spoke with parents regarding their child's progress and listened to their concerns. Discussed strategies used at home and school.
SAHM
Took Care of Children Until School Age.
Aurora, CO
06.2012 - 08.2018
Purchasing Technician
Tuff Shed Inc
Denver, CO
04.2003 - 05.2012
- Configured, placed, tracked and received railcars of materials.
- Reconciled up to 9 reloads monthly physical inventories with computer inventory.
- Updated pricing in JDE supplier catalog.
- Compiled and analyzed statistical data to determine quantities of materials needed in several re-load's and store's inventories.
- Issued purchase orders through JDE, for building materials for 46 manufacturing locations throughout the U.S.
- Worked with accounting to research and reconcile invoices.
- Initiated efforts to utilize the supplier catalog pricing within the company's JDE software to decrease variances with invoices.
- Trained all new team members joining the purchasing department.
Accounts Receivable Clerk
Tuff Shed Inc
Denver, CO
11.2000 - 04.2003
- Generated & distributed corporate financial reports based on 25 manufacturing location's reports.
- Reconciled store's bank deposits and credit card receipts.
- Facilitated month-end closing processes to ensure accurate financial reporting.
- Managed aging accounts receivable reports to identify overdue accounts and initiate follow-ups.
Receptionist
Tuff Shed Inc
Denver, CO
10.2000 - 11.2000
- Answered and directed calls to the company's multi line phone system.
- Opened and distributed all company mail.
- Helped sort & organize several prior years banking receipts for the accounting department.
- Entered customer survey data into computer.
Dispatcher
Economy Air Conditioning & Heating
Denver, CO
07.1998 - 09.2000
- Scheduled and coordinated efficient dispatching for 10 service technicians.
- Issued purchase orders.
- Reviewed and documented pricing for all truck stock for annual inventory.
- Entered all work orders.
- Generated all service billing, including matching up of paperwork.
Dispatcher
Haynes Mechanical Systems
Denver, CO
03.1997 - 03.1998
- Scheduled and coordinated efficient dispatching for 20 service technicians.
- Answered and set up customer service calls in computer.
- Set up & scheduled monthly preventative maintenance for contract customers.
- Opened and closed all work orders.
- Handled petty cash for the service department.
- Headed up the weekly production meeting to discuss the next week's schedule.
- Participated on the Internal Focus Group & Entertainment Committees.
Dispatcher Assistant
Haynes Mechanical Systems
Denver, CO
01.1996 - 03.1997
- Assisted dispatcher with above duties.
Customer Service Administrator
American Mail-Well
Denver, CO
06.1995 - 10.1995
- Trained new customer service reps.
- Taught customer service & sales reps how to access computer info.
- Maintained national accounts.
- Generated cost estimates on AS/400 system.
Customer Service Representative
American Envelope
Denver, CO
08.1992 - 06.1995
- Coordinated inventory & shipments.
- Purchased special papers & printing for orders.
- Compiled summary billing.
- Wrote & proofed orders.
- Expanded customer base by 50%.
Receptionist
American Envelope
Denver, CO
07.1990 - 07.1992
- Answered phones.
- Payroll for 80 employees.
- Proofing of other's work.
- Back up for order entry & accounts payables.
- Assisted customer service.
Skills
- Attention to detail
- Customer service
- Problem-solving
- Dependable and responsible
- Teamwork and collaboration
- Logical and uses common sense
Timeline
Intensive Needs Para
Cherry Creek School District
08.2018 - Current
SAHM
Took Care of Children Until School Age.
06.2012 - 08.2018
Purchasing Technician
Tuff Shed Inc
04.2003 - 05.2012
Accounts Receivable Clerk
Tuff Shed Inc
11.2000 - 04.2003
Receptionist
Tuff Shed Inc
10.2000 - 11.2000
Dispatcher
Economy Air Conditioning & Heating
07.1998 - 09.2000
Dispatcher
Haynes Mechanical Systems
03.1997 - 03.1998
Dispatcher Assistant
Haynes Mechanical Systems
01.1996 - 03.1997
Customer Service Administrator
American Mail-Well
06.1995 - 10.1995
Customer Service Representative
American Envelope
08.1992 - 06.1995
Receptionist
American Envelope
07.1990 - 07.1992